Hotel am Vitalpark

Nice hotel Nice hotel with good thermal bath. Good service. Nice rooms. Perfect place for relaxing.

I have stayed at this hotel many times and I booked another 2 stays for July, planning to come with my family and dog. When I made a booking, I clearly stated that we come with a dog, no answer from hotel. I sent 2 emails if it is ok, no asnwer. I called today to check it we can come with a dog even the hotel shows that pets are allowed. Calling 4 times to get someone from the staff. Lady by name Anja was very rude and said that dogs can be only in some rooms (which is not said on the booking website), she could not change my reservation for a room that is available with a dog, she said it is my fault and she hung up the phone. Never ever happened to me and I travel worldwide. This lady does not know to behave to hotel guests!

Hotel am Vitalpark was built in 2008 and offers 130 rooms over 5 floors. Furnishings and decoration provide a nice atmosphere. Service is terrible, please read on. The hotel claims to have a gastronomic restaurant. What a joke! After a long day in the train we arrived at the station. No bus in sight and no taxi. There is no pickup service. We called the hotel and were advised to walk. After a 2km walk with our luggage we checked in. We were told that the restaurant has no a la carte, but an evening buffet. The bistro and café were closed. So far so good. We wanted to fresh up and go for the buffet. Immediately the receptionist told us that this was not possible, the restaurant was fully booked. He advised us to walk back into town. We were flabbergasted by such DDR type of service. The more as the restaurant was half empty. We regretted that we had a prepaid booking. We had a nice room with a good twin-bed, desk & chair, fridge, coffee & tea facility, 2 comfy-chairs, flat-screen TV, wardrobe & safe, a terrace with table & chairs, and a separate bathroom with toilet, washbasin & shower. All was clean. The hotel has inside & outside pools and a superb spa with 7 saunas, hammam steam bath, tepidarium, laconicum (dry warm resting room) and a fire place corner. The buffet breakfast is good and served with a nice variety: eggs, cold cuts & cheeses, bread & toast, cereals, fresh fruit, milk, yoghurt, fruit juice & preserves, rolls & croissants, water, tea & coffee. The spa and the room made our day. For the service hotel Am Vitalpark is to be avoided by all means.