The St. Regis Istanbul

We recently stayed at The St. Regis Istanbul on October 22–23, 2025, and this was truly one of the best St. Regis experiences we’ve ever had. We travel frequently, for reference, this was our 14th country this year and service is something we really value. From the moment we arrived, the bellmen, front desk team, and restaurant staff were beyond exceptional. The entire property was immaculate, secure, and welcoming. The butler service was attentive and available around the clock, and the team at the Brasserie went above and beyond when I wasn’t feeling well after a medical procedure. They even prepared a special clear chicken broth for me that wasn’t on the menu due to my current diet, completely complimentary, just to make sure I was taken care of. Gestures like that truly reflect the St. Regis brand at its best. Unfortunately, our otherwise perfect stay ended on a disappointing note at checkout. I had been delayed at the hospital, was in surgery, and my partner called ahead to let the hotel know we would return closer to 6 p.m. (our stay included a 4 p.m. checkout). Upon arrival, Duty Manager Burak Demiray and Front Desk Manager Esra were unprofessional and dismissive. Burak spoke to us in a rude manner, refused to allow us to use our remaining $100 credit even after learning I had just come from a medical procedure, and made comments that left me feeling disrespected. To make matters worse, when I asked for his full name, he gave a false one, later confirmed by another staff member, and Esra stated she couldn’t give me his real name because she “was scared to get fired,” explaining she had only worked there a month. That was deeply concerning and not reflective of the respectful, luxury-level service we experienced from everyone else at the hotel. It’s unfortunate that this encounter overshadowed what was otherwise an incredible stay. Because of it, we chose not to return after our trip to Cappadocia and stayed elsewhere instead.Despite that ending, I want to acknowledge the majority of the staff especially the Brasserie restaurant team and bellmen for delivering such world-class hospitality. This property has so much potential, and I truly hope leadership addresses the issues at the front desk so future guests receive the consistent five-star experience St. Regis is known for.

Hi I stayed at St Regis in January this year. My reservation was done through a European travel agency who was paid in full. I made an error with the reservation. Instead of January, I wrote February. I checked into the hotel with my wife upon arrival and were not told about the reservation wrong date. The next day the hotel called me and said the travel agency refuses to pay for our stay. I called the agency through the hotel reception and they said we shall honour to pay for the stay cost in February only. So I agreed with the hotel manager to pay the hotel for our stay again with the condition that if they receive the funds from the travel agency, the hotel shall transfer that back to me. It’s been eight months since they confirmed receiving the funds and at the same time refusing to reimburse me with one of the payments that I made. Currently I double paid for my stay, and the hotel is refusing to reimburse me with one of the payments. Please advise on what I need to do to get my money back.