Crossroads Hotel

This hotel was 5 stars from check-in to check-out. Rarely in all my travels have I had such a good stay. First off, the entrance into the hotel though unassuming, belied a well-appointed and uniquely crafted lobby/ restaurant/ bar area. This old building has been rehabbed from a derelict Pabst distribution warehouse into a stunning hotel. I loved the industrial details that have been left in place and admired the craftsmanship behind this smartly designed conversion. If anything, it would have been interesting to have hung pictures of the old building throughout the venue. The front desk personnel was the friendliest! They were personable and went out of their way to be helpful. They took an interest in my travels and remembered us the next day. The free water bottles were greatly appreciated. Our room was, of course clean, but also well-designed with adequate lighting. Charging stations were bedside as well as around the desk area. I really appreciated the Fitness Center as one of the best at any hotel. It was spacious and well-equipped w/ new-looking machines, weights and, even a scale. Everything was well-kept and clean. We enjoyed hanging out a bit in the rooftop lounge. My one disappointment was that they didn't have the Gem salad that was listed on the menu. But, we went to the hotel bar in the lobby area and we were able to order a Thai salad. Craving satisfied. That's the other thing. So many food choices are easily accessible. There is an Italian restaurant- Lazia- on site and a Thai restaurant across the street. There's also a lot to do in this area. However, given our limited time in Kansas City, MO, we were only able to fit in a walk to Union Station. Even though it was at night, I felt very safe. Overall, a wonderful stay. If I'm ever in the area again, this hotel would be my choice. LOVED IT!

We stayed the night here for my husbands birthday , first we didn’t get the room we thought we booked looking at the pictures that we seen on the website for the room and didn’t get any accommodations to fixing the problem or any credit we could use during the stay. At the end of our night we found what looked like blood on the sheets, since it was already late and we were ready to go to sleep we just used the second bed. If you didn’t pay for valet , there was parking garages that you couldn’t leave because then you had to pay $15 every time you came back. The bed was not comfortable. They did have hot running water in shower. Would honestly not stay again.

Came here for breakfast and was treated like royalty, Sammy and Natalia made me feel like I wasn’t alone in the best way possible. I also saw a manager deep cleaning some things behind the bar, it’s clear everyone cares about the space and the customer here. My omelette was great too!!!

I stayed at the Crossroads Hotel in Kansas City for my girlfriend’s birthday weekend and unfortunately had a terrible experience. When the valet parked my car, they hit and damaged my front splitter (Maxton Design) — it was visibly ripped and hanging when I got it back. I reported it to the staff right away, expecting them to do the right thing. Instead, management claimed my car “arrived damaged” and refused to show me the security footage from the valet area that would clearly prove otherwise. I wasn’t looking to argue or ruin the weekend, so I left it alone at the time, but the lack of accountability and transparency was really disappointing. I’ve stayed at plenty of hotels that take responsibility when their team makes a mistake — unfortunately, this isn’t one of them. I would not recommend this hotel to anyone, especially if you’re trusting their valet with a nice vehicle.

Love this place great location. Valet's are amazing. Drinks were good. Room was clean and comfortable. Halloween look was good and fun.