The Pacific Sutera Hotel
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1 room, 2 adults, 0 children
All properties in Kota Kinabalu
The Pacific Sutera Hotel
No. 2 of Family Hotels in Sabah
The Pacific Sutera Hotel, 1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100, Malaysia
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Last booked 6 hrs ago
Highlights
Superb views
Varied breakfast
Free parking
Lots to doAmenities
Golf course
Sunbathing area
Outdoor swimming pool
Private beach area
Snorkeling
Sauna
Spa
Massage room
All amenities
Property Description
Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within a 5-minute drive of Sabah State Mosque. This resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera. Relax at the full-service spa, where you can enjoy massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle. Grab a bite from the grocery/convenience store, or stay in and take advantage of the resort's 24-hour room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite. Make yourself at home in one of the guestrooms featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
The Guest including Minors(below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused.
"The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
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8.5/10
Food and stay was superb.. Service was excellent. Will stay there again.
All 1,257 reviews
Surroundings
Airport: Kota Kinabalu International Airport
(6.7 km)
Train: Tanjung Aru Railway Station
(3.1 km)
Train: Kinarut Railway Station
(17.6 km)
Landmarks: Sutera Harbour Marina Jetty Counter Booth 2
(210m)
Landmarks: North Borneo Cruises
(250m)
View on map
Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Pacific Deluxe King Room + Sutera Mantanani Deluxe Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
4
Pacific Deluxe King Room + Sutera Mantanani Premium Chalet
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
5
Junior Suite
1 King bed
75-83m² | Floor: 9
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Premium Sea View Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
6
Premium Sea View King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
4
Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
5
Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
6
Executive Suite
1 King bed
105m² | Floor: 2-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Premium Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
4
Deluxe Sea View Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
6
Family Room
1 King bed and 2 Single bed
67-75m² | Floor: 4-7
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Deluxe Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
5
Premium King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
10
Deluxe Sea View King Room
1 King bed
32m² | Floor: 2-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Deluxe King Room
1 King bed
32m² | Floor: 2-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
Hide Room Types
Guest Reviews
8.5/10
Very Good
1,257 reviews
- Cleanliness8.5
- Amenities8.4
- Location8.9
- Service8.3
Average for similar properties in Kota Kinabalu
Review summary
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Cleanliness: Rooms are noted for their cleanliness, with housekeeping maintaining high standards. Despite some reports of dated fixtures, the hotel ensures rooms are tidy and comfortable, contributing to a pleasant stay.(based on 414 reviews)
Fifi Effie
September 14, 2025
Very nice view but it’s hard if you wish to find food outside since you have to grab out. Food delivery is not allowed. The food options are good but of course it’s for the price that you pay. Overall, it was a pleasant stay.
kokwei2004
September 19, 2025
Food and stay was superb.. Service was excellent. Will stay there again.
Guest User
August 3, 2025
Booked for Sea View Room.. got the same level as the lobby .. prefer higher level for best view. Request for late check out and allowed till 1 o’clock only without additional payment. Appreciate that. Overall, best experience and will consider to come again for my next vacation.
Guest User
July 8, 2025
Easy gateway to the islands around the Sutera harbour. The hotel has good facilities but breakfast can be improved.
Xiduochuanhaimengdameinv
September 1, 2025
The first we are living in the best hotel , view is the greatest
YJ0412
July 14, 2025
Quite good view and location. Only one problem is the restroom facilities are a bit old, but still ok la
Roxiep
June 9, 2025
The hotel is only 5 minutes from the city centre and easily accessible using grab mostly. The room is spacious and comfortable. The breakfast is good and got many choices such as plain/chicken porridge, breads, soup and salads. But better go down early as there is so many visitors.
Lea J.
June 1, 2025
First, all the check in counters were open but still the check in queue was long. I was queued for almost 1 hour just to check in. Need to better system in check-in.
Second, hotel policies stated no outside food. If guest order food outside, food rider only able to delivered until guardhouse and guest need to walk out and take the food themselves. To minimize the hassle, we opt for in-room dining for our 2 nights stay. First night was good. Second night some of the menu are OOS such as pizza and even mushroom soup.
Third, another incident on our 2nd night, fire alarm was rang on 12+am. Lift was unable to use as well and fire symbol was shown on the lift panel. Guests started panicked and going down using stairs. Me and my family (along with my 7months pregnant sister) decided to go down to lobby using stairs, since there are no staff was seen to inform us what has happened. Once we reached lobby, only there is a staff informed is a false alarm. For this kind of situation, staff should be act faster since its related with safety.
Other than that, we've enjoyed the view from our room, the facilities that are offered. We're enjoyed the pizza on our first night, thats why we want to repeat on 2nd night and too bad its not available. Sutera Harbour is one of the well known resort in Kota Kinabalu, a place to catch good sunset view, and I hope they're able to improve their services and better safety/security.
Services & Amenities
Most popular amenities
Golf course
Sunbathing area
Outdoor swimming pool
Private beach area
Snorkeling
Sauna
Spa
Additional charge
Massage room
Gym
Public parking
Free
Priority airport pick-up
Additional charge
Car rentals
Bar
Tennis court
Bowling alley
Billiards room
Squash court
Table tennis room
Restaurant
Taxi booking service
Priority airport drop-off
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Karaoke
Children's pool
Playground
Water slide
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Playground
Restaurant
BREEZE RESTAURANT
Cuisine: Latin
Business hours: [Mon - Sun] 11:00-23:00
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Car rentals
Shuttle service
Additional charge
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Taxi booking service
Front desk services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Bellhop
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
Languages spoken
English
Indonesian
Malay
Chinese (Mandarin)
Food & drink
Convenience store/kiosk
Bar
Lobby bar
Room service
Health & wellness
Spa
Additional charge
Billiards room
Table tennis room
Bowling alley
Tennis court
Squash court
Golf course
Hair and beauty salon
Gym
Massage room
Sauna
Sunbathing area
Snorkeling
Activities
Karaoke
Water slide
Private beach area
Gaming area
Public areas
Shopping mall
PA and sound system
Garden
Smoking area
ATM
Elevator
Ventilation system
Cleaning services
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (off-site)
Laundry service (on-site)
Additional charge
Facilities for children
Playground
Childcare service
Additional charge
Children's meals available
Children's pool
Business services
Postal service
Multi-function room
Fax/copying service
Additional charge
Wedding service
Conference room
Additional charge
Business center
Accessibility
Stair-free main entrance
Accessible rooms available
Safety & security
Intruder alarm
Smoke detector
CCTV in public areas
First aid kit
Keycard entry system
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children | MYR 180.00 (approx. MXN$797.55) per person per night |
Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:30 Open
| Age | Fee |
|---|---|
Children 6 years old and under | Free |
Children 7–12 years old | MYR 40.00 (approx. MXN$177.24) per person |
Children 13–17 years old | MYR 80.00 (approx. MXN$354.47) per person |
Adult | Buffet:MYR 80.00 (approx. MXN$354.47) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is MYR 200.00 (approx. MXN$886.16) per night.
Deposit Payment MethodsThis property accepts credit cards and cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 1999
- Renovated: 2014
- Number of Rooms: 500
Phone:+60-88-318888+60-88-317617
Email:sutera@suteraharbour.com.my
Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within a 5-minute drive of Sabah State Mosque. This resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera. Relax at the full-service spa, where you can enjoy massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle. Grab a bite from the grocery/convenience store, or stay in and take advantage of the resort's 24-hour room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite. Make yourself at home in one of the guestrooms featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
The Guest including Minors(below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused.
"The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
Frequently Asked Questions
What are the check-in and check-out times at The Pacific Sutera Hotel?
Check-in at The Pacific Sutera Hotel is 15:00, and the check-out time is until 12:00.What are the check-in and check-out times at The Pacific Sutera Hotel?
What are the hotel amenities at The Pacific Sutera Hotel?
The Pacific Sutera Hotel amenities include: Shuttle service.What are the hotel amenities at The Pacific Sutera Hotel?
Is there a pool at The Pacific Sutera Hotel?
Yes, The Pacific Sutera Hotel has a pool.Is there a pool at The Pacific Sutera Hotel?
Is The Pacific Sutera Hotel pet friendly?
No, pets are not allowed at The Pacific Sutera Hotel.Is The Pacific Sutera Hotel pet friendly?
Does The Pacific Sutera Hotel serve breakfast?
Yes, The Pacific Sutera Hotel serves highly-rated breakfast.
Breakfast option(s): Western, Chinese. Does The Pacific Sutera Hotel serve breakfast?
How much does it cost to stay at The Pacific Sutera Hotel?
Prices at The Pacific Sutera Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at The Pacific Sutera Hotel?
How to get from the closest airport to The Pacific Sutera Hotel?
The closest airport is Kota Kinabalu International Airport, and it is about 12 mins from hotel by car (6.7 km).How to get from the closest airport to The Pacific Sutera Hotel?
What is The Pacific Sutera Hotel cancellation policy ?
Typically, cancellations of The Pacific Sutera Hotel can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions.What is The Pacific Sutera Hotel cancellation policy ?
Which popular attractions are close to The Pacific Sutera Hotel?
The Pacific Sutera Hotel nearby attractions include Sutera Harbour Marina Jetty Counter Booth 2, 210m from your search (straight-line distance).Which popular attractions are close to The Pacific Sutera Hotel?
Does The Pacific Sutera Hotel have airport shuttle service?
Yes, The Pacific Sutera Hotel has airport shuttle service.Does The Pacific Sutera Hotel have airport shuttle service?
About This Property
| Nearest Airport | Kota Kinabalu International Airport |
|---|---|
| Distance to Airport | 6.75KM |
| Nearest Train Station | Tanjung Aru Railway Station |
| Distance to Train Station | 3.07KM |
| Average Price From | MXN4031 |
| Hotel Star Rating | 5 |