InterContinental Kunming

Service was good except for IHG check in which was rushed through by a female staff. There wasn’t even a queue behind us. The rest like concierge & restaurant staff were ok…patient. A concierge male staff helped me with my McDonald’s delivery because as a foreigner , I couldn’t use Mei Tuan for food delivery. He even offered to deliver to our room as we are seniors in our 60s. The photography package was fast and efficient. Hotel is conveniently located within walking distance to the numerous restaurants outside and Dianchi.

Will start woth the positives. Amazing location, most of the staff were very kind and helpful, the gardens are fantastic and the play area is great when waiting between outings, the room was spacious enough for a family of 4. Unfortunately the hotel left a sour taste though. During checking the reception staff decided to stop communication in English and instead to speak chinese to my partner although she had nothing to do with the trip organising and proceeded to ignore my questions until my wife asked again in chinese. We were not told any of the usual check in information such as WiFi, breakfast times, facilities, etc. Our room wasn't ready at 2:30pm as the previous tenants just checked out, told to wait 40 minutes. Waited an hour and a half, no check ups, no apology. We tried to get a late lunch at the market (all day dining) it is infact not all day, it's only breakfast and dinner. We got to the room, it had ***** hair and blood in the toilet. Broken electrical outlet with the facade falling off (very dangerous for a family room) and water damage on the wall. The cleaners did do an amazing job in the following days. Breakfast and dinner and the market had undercooked meat causing myself and my wife to get food poisoning and spend the next 24 hours stuck in the room being sick. The children's play areas floor it broken with no warning and my child tripped and hurt her self. We have stayed at many intercontinental hotels and not experienced staff this before, especially from receptionist. Luckily the rest of the staff were amazing and the general facilities were ok. We hope it was just a bad day for them and we will be staying at intercontinental again for the next leg of our trip in xishuangbanna.

Nice hotel with peaceful surroundings. Very welcome service at checking out. We received souvenirs which were very cute. Nice breakfast.

Good stay

From the moment we arrived, the hospitality at the hotel exceeded all expectations. The staff were genuinely warm, attentive, and went above and beyond to make our stay special. The room was impeccably clean, beautifully designed, and incredibly comfortable.

This hotel is located near the lake with seagulls coming in the winter. The hotel room is big and the buffet breakfast has many varieties. A beautiful hotel! The only drawback is that the front desk used to call about petty things like pillows, fruit plates and service after check out. This is rather annoying and disturbing while I was travelling and didn’t know if something unusual happened. A simple message by email may suffice.