Ojo Santa Fe Spa Resort

Spa & Wellness Options: The thermal soaking tubs and private soaks received consistent praise for their therapeutic and rejuvenating qualities. Many guests noted the massages and treatments as highlights, with skilled therapists providing excellent service.

We had a lovely experience soaking in the mineral springs, swimming in the saltwater pool, and relaxing in the jetted hot tub. Then we checked into our beautifully appointed room before eating a delicious dinner at the Blue Heron. Ozzy was very helpful getting us settled into our room.

For your review, thank you. As a local resident, I have experienced Ojo Santa Fe Spa more than once.   I had a poor experience this time around, that was by no means taken into account, as I took the time to report to the check in supervisor the following : - Poor water pressure in the 3 showers, corroborated by others in the women's showers. - No available products, nor product holders in the handicapped shower. - Due to a crowded day, on a Monday,  I was told there was no token for a locker but I could use my companion's locker or carry around my belongings... - One towel was provided, no refill available and piled up used towels were waiting to be cleared up. - the steam room was closed, yet no one mentioned it at sign up, which is the least you could ensure ; transparency of services one pays for with a day pass. When I also mentioned that the noise level on  a busy day was quite high and maybe they could have staff go around to remind guests to be mindful of others with the volume of conversations, I was told we are not the same ownership of Ojo Caliente Spa Springs.   We are, quote ; "a tranquilo space but we are in an open wide space, Ojo Caliente are in a tight space'. The check in supervisor listened, and said she would check the handicapped shower situation but yet, never once apologized for any of this, nor offered any compensation for a potential future visit. A spa is meant to at the very least ensure the water pressure and temperatures are at their best.  What if I had come solo, with no locker token, my bag, wallet, and ids to carry around with no companion's locker to at least keep them safe ? I still had to carry around my shoes, clothes etc as their lockers do not provide enough space for 2 people. I do not go around looking for free stuff.   At least, Ojo Caliente location, when they ran out of token for the women's lockers, they offer a discount, an estimated time when one could become available, show concern and look for solution, let alone the fact that the towels there are always plentiful for replacement and a size that allows full body drying or wrapping. Poor service, unaware travelers beware. I will not come back and encourage anyone reading to make the extra trip to OJO Caliente, which also provides, true mineral springs pools, no chlorine smell, a consistant servicing in place, cleanliness, and a cold pool to give contrast hydrotherapy.