Regina Isabella-Resort Spa Restaurant

The Regina Isabella was the first stop on our honeymoon and it was so hard to leave! David and the rest of the team made our honeymoon stay feel so special - the hotel is absolutely stunning with the best seaside views for lounging and swimming. We had water front massages, and dinner on site at the Michelin Star restaurant. Such an incredible experience -- we won't be staying anywhere else when we come back.

This is a special place. Old world elegance with an attention to detail and impeccable service. Check in and check out was easy and efficient. The hotel was clean and well appointed but may need some sprucing up in places. The hotel van was waiting for us after we got off the ferry and the driver was friendly and nice. My room was a great size for one person with ample closet space as I like to fully unpack when on vacation. Turn down service every night was great with water left and pj's folded on the bed. Spa was great and services were good and reasonably priced. The hotel is in a good location for shopping for souvenirs and you could get taxis relatively easily if you wanted to explore other parts of the island which my friends and I did. While the bar area could be lively because of my group, the hotel was relatively quiet.

My massage experience in spa with Francesca ( the small one ) was absolutely incredible!! I do my massage very often , but she such a professional , she knew exactly my pain spots are and manage me feel amazing after only one session of massage! Thank you 🙏🏼!!

I would love to give the Regina Isabella a 5 star review but unfortunately our experience was anything but. While the first 2 days we stayed at the hotel were fantastic, the 3rd day was both disappointing from an amenities and service perspective. For context, we planned to spend the day at the hotels beach and pool - the main attraction of the hotel and one of the reasons it commands such a high price. The evening before, there was a notice slipped under our door that due to a charity event the next day, there would be “minor disruptions” in the afternoon. There was no mention of closure or limited services. At 3:30pm the next day, over half of the beach and pool areas were closed. To be clear, this was not a “minor disruption”, this made the entire reason we stayed at this hotel unusable as all the beach area was full by the time we were told the area we were in was closed. To make matters worse, when I spoke with the front desk (a middle aged woman with a gold jacket, I didn’t catch her name) I was treated with incredibly rudeness and no empathy for the fact we wasted hundreds of dollars for amenities the hotel was unable to provide. I am frankly surprised and disappointed the hotel would not notify guests in advance of major closures - we would have changed our plans for our weekend if we would have known the primary reason we were staying at the hotel was unavailable one day. Moreover, we were offered no form of compensation and nothing but poor attitude from the woman who we spoke with when we raised all of these concerns. Raphaelle was extremely gracious and apologetic but that does not change the fact we spent a lot of money and were very excited for amenities the hotel did not deliver. Unfortunately we won’t be coming back and I wouldn’t recommend this hotel.