La Butte Aux Bois

A beautifully stylish hotel idyllically situated close to Maastricht. Our hotel room was in the villa basement and although a bit small at first glance, it provided all amenities and was beautifully furnished with a keen eye for detail. Staff is attentive and professional. The spa is a luxury experience we enjoyed. The restaurant ‘le ciel’ was excellent. What an enjoyable short stay we had.

Beautiful surroundings, hotel with very nice public spaces, very friendly staff but certain issues. Let me start with the website. It offers packages which include a 1 night stay and a dinner in the Michelin * restaurant. The package price is more expensive then when you book the room and dinner separately. In March I called them to notify them of this, they recognized and said they would correct this. I waited 4 months, and when I tried to book, it was not corrected yet !! In the meantime, the chef with 2 Michelin stars has left them, but they still advertise his name (Ralf Berendsen) in their communications. We booked a room in 'The Villa' and received a room in the basement. We complained and were told the website mentions the room will be in the basement. We never noticed this, because it is very well hidden on their website. They did consider our complaint and moved us to a first floor room. I cannot judge the rooms in the main building, but the rooms in 'The Villa' are definitely not high end, they are very average rooms as a matter of fact. Something very disturbing is that there is almost no mobile phone reception in several parts of the hotel. In certain parts of the building I had the feeling it was deliberate. They certainly can choose to do so, but it should clearly be mentioned. They do offer free Wifi, but it is an open unsecured network which is not recommendable. And the Wifi does not solve the problem of lack of telephone network. We had dinner in the Restaurant 'Le Ciel' and it was very good, the restaurant has a very nice decoration and cosy atmosphere. One last remark about breakfast. The buffet is massive and very good, and there is an a la carte menu with further options. Eggs benedict were served with bearnaise sauce instead of hollandaise, which I found weird. And for a hotel pretending to be top notch 5 star quality, the breakfast napkins should be cloth, not a cheap non woven napkin.

You will enjoy a very nice stay in this hotel. All staff is very dedicated, friendly and helps efficiently whenever needed. Our room was located in the main building, it was clean and our only regret was the orientation (rooms 80 to 89 ?) preventing sun rays to enter. There is no balcony. The breakfast is very rich, with bubbles and when the weather allows, you enjoy a view on the hotel beautiful parc. The swimming pool as well as all the wellness facilities are top. If you ask for before you leave (a walk, return trip…) you will receive a complimentary bottle of water. We really recommend !

Gorgeous hotel Absolutely happy with our stay! I booked this hotel because of their mineral collection (they also have meteorites!) and we had a great time. Stuff is very friendly and helpful. We only stayed one night, but will definitely go back to stay longer with a dinner reservation (this time only used a bar).

We had heard many good things about Butte aux Bois but the experience was beyond our expectations. The accommodation was excellent but, above all, the service we received from all personnel (whether at reception, breakfast, the spa or dinner) was simply impeccable. We will definitely be back.

This place is very quiet nice to stay to relax. My wife loves spas and really enjoyed their whole treatments for me. It was fantastic. Could do some work.