The Manchester Hotel

Good location but overpriced for the experience. The lobby, bar, and restaurants were nice but the room was small and didn’t have great soundproofing. The cleaning crew was constantly blocking the hallways and elevators which was annoying.

I really wanted to love this hotel but it missed the mark on every turn. From the moment we arrived, valet attendants barely acknowledged us, didn’t open our car doors or the doors to enter the hotel. They actually pushed a bag cart to us and we loaded and awkwardly pushed it in the building ourselves, us holding the doors open for the cart. I asked one of the attendants to throw away a small bag of trash, bc there is not a garbage receptacle outside, he said no, maybe ask the front desk. The front desk barely acknowledged us upon arrival. The desk girl looked up once, maybe twice. Gave us no info regarding the hotel itself. Literally nothing. Room was nice, small and somewhat crowded. Room service options are weirdly limited. No phone in room, so you literally can’t contact hotel without going back downstairs, where they are completely unhelpful. Bed is comfortable, pillows are terrible. We were given 2 towels & 2 washcloths. Mini bar is stacked, but fridge isn’t cold. The little side table is big enough for a laptop, nothing else. Closet has no hangers. Decorative touches are nice. The following morning we attempted to have breakfast in the restaurant, but they were only serving in the lounge at tiny little, short side tables. I heard a guest requesting assistance in shipping some bourbon and was told no, to find a post office. It was Veterans Day, so closed. Front staff just has no desire to be helpful. We also ordered door dash on our 3rd night, it was delivered but the dasher wasn’t allowed to bring to our room. Front staff received it and took it in the back, no call, nothing. When I went to find it, the girl working the desk said she didn’t hadn’t received it, even though she was actually in the delivery pic from door dash. All in all, this is not a trained staff that wants to be there. No one is friendly, no one actually cares you are paying to stay there. Who ever gave this place a Michelin nod was insane, bc nothing here is high end or deserving of recognition.

The hotel is amazing, with every thought to detail. The staff was super helpful and accommodating. Every attention to detail was made in the design, from the ceiling color to the shape of the cocktail glasses in the room. I LOVED all of the outlets for both accessories and technology. The choice of in room snack and beverages in the mini bar were a mix of classic favorites and hometown flavor. The only thing (and this is on me, not the hotel)-it took me several minutes to figure out how to turn off the bedside lamps and the desk lighting. I assumed all lighting in the room was Lutron. (so, note: The bedside lighting has knobs on the sconce and the desk switch is on the power *****)

Beautiful property! Stylish, spotless, lots of attention to detail in the design! Felt like we were staying with friends rather than at a hotel! The staff was friendly and professional!

Great location, clean hotel with top notch furnishings and comfort. Great vibe and cool lobby and bar. Highly recommend

What a cool, upscale boutique hotel experience in Lexington. Would recommend this chic place again to anyone visiting.