Rosewood Villa Magna

Perfect location, perfect hotel, perfect staff. Not a single negative. We love rosewood and it’s home away from home.

small-rooms

This was our second visit to the property and it keeps on creating new special experiences. Every Rosewood hotel works so hard to create a special local experience wishing to position their properties as distinct by creating a personal attachment to the location and history whilst owning flagship properties. Whilst in Madrid there are “palace” hotels which are grand and opulent, the Rosewood blends quality and luxury whilst making you feel instantly at home. There are gardens, courtyards, patios, several restaurants and a superb spa. The rooms are light and airy and in immaculate condition. They blend light, warm colours and present a local experience with many Madrid-themed artefacts and books. Team Every member of the team was polite and courteous and went out of their way to be helpful. We had many dealings with the Concierge and they were always polite, professional and capable. The reception team were warm and welcoming and addressed any issues swiftly and efficiently. A tiny error occurred, they apologised profusely and rectified the matter swiftly. Cuisine Breakfast is served as a combination of buffet and à la carte across three separate rooms with a superb array of food to choose from. The Pastry Chef should be commended for the high-quality breads, patisseries. We also had lunch in the lounge and had a lovely experience. On two separate occasions we enjoyed the patisseries of the hotel and were greatly impressed by the quality and superb flavours. A commendation to the team. Spa The spa is located on the lower ground floor, and the team were warm and welcoming and each of the rooms well-appointed and the team very professional. The hotel itself is well located in the Salamanca area, close to the shops and despite its prime location, has a homely feel which makes you feel relaxed compared to the palace-style hotels. Our thanks to the management and all of the team, it was a wonderful stay and we look forward to returning.

We had the most amazing stay at Rosewood Villa Magna! First of all, the property is absolutely gorgeous. The full renovation of the hotel is stunning, from the beautiful guest rooms to the lovely bar and restaurant. We especially enjoyed breakfast on the delightful patio. Also, the location is unbeatable, as the hotel is surrounded by countless luxury stores, charming boutiques, and wonderful restaurants. But even more impressive than the hotel itself was the incredible customer service that we received. On our last evening around 11 PM, while packing for a 6 AM flight, I was shocked to find that my passport was missing. After a stressful hour of re-tracing our steps, I realized that the tax-refund agent at El Cortes Ingles (department store across the street) must not have returned my passport as we hurried out to dinner. We asked the Rosewood concierge Pablo Ayuso if he could help, and he gladly told us that he would see what he could do but cautioned that the store had closed for the night. As we continued to worry about how to re-schedule our flight and find the US embassy, Pablo unbelievably returned with the missing passport! He explained that he had contacted the overnight security at the store and somehow managed to find it. We were so grateful that Mr. Ayuso had been willing to go the extra mile to help us in our desperate situation (and what hotel has a concierge working at midnight anyway?!?). We celebrated with a night cap at the bar, and they even re-opened the kitchen to prepare a snack. We were absolutely blown away by the kindness and efficiency of Mr. Ayuso and the entire late-night staff. Thank you so very much!