Imperial Hotel Gold Coast

Room was not at all a garden view which wAs a lie on trip.com!!! We got a room next to the car park entry which was covered by trees despite making a request for a room on high floor with good views...manager says can't do much n told me to take it with trip.com!!! Jacuzzi in the room was the only good point

Although the property is a near shell of what it used to be as the glorious Versace Hotel, it ticks a few boxes considering the reasonable price. The spa area is fully closed and no longer functional. The bed was okay, limited thin bath towel options but otherwise fit the bill.

Room and bed super lovely, bath is amazing, staff friendly, great breakfast, fantastic pool, I'll be back.

As soon as you walk its old school wow... elegant and stylish, It may be a bit aged but i love old style hotels. For what is a stayed for was definitely worth the price. Pool to drink and be stress free at was great, the High Tea was yum, staff seem a little distracted in that area....the buffet breakfast catered to everyone and the staff were lovely in there. Oh no milk in the room for morning coffee?? but all in all it was a beautiful place. I will be back

The hotel itself was fine, but it’s clear it has seen better days. Some maintenance is needed across both the public areas and guest rooms. While everything was clean and tidy, it feels like little has been refreshed since the rebrand to Imperial Hotel. We stayed a year ago, also in winter, and unfortunately the experience this time didn’t match the quality of our previous visit. The staff overall were friendly, though a few of the front office team could use a reminder that a warm smile goes a long way. Having worked in the luxury hotel sector for many years, I know firsthand how much that simple gesture can enhance a guest’s stay. Our main disappointment was with housekeeping. During our four-night stay, our room was not serviced on the third day - we had to request it after 6pm. The following day it was serviced, but not fully: towels were removed but not replaced, and amenities such as body wash were not replenished. We didn’t dislike our stay, but the overall experience fell short compared to last year. With some attention to maintenance and service consistency, the hotel could once again deliver the high standard it has been known for.

Good environment and great service! The breakfast is  nice and the lobby is great comfortable!