Anantara Xishuangbanna Resort

The hotel is beyond expectations: The room was spotless from the room to the crisp, clean bed sheets. We were lucky to have the room with stunning views and perfect layout. The lobby was beautiful decorated and had a tranquil, elegant feel. The entire hotel has a peaceful and relaxed vibe which was exactly what we need for holidays. Employees were very friendly, food was amazing. Es ist ein wirklich schöner und angenehmer Urlaub.

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

Nice！👍