Kimpton Journeyman

When we travel to Milwaukee to see family, we always stay at the Kempton Journeyman Hotel. It is located in the revitalized 3rd ward, stylish and comfortable. Love the rooftop bar!

Staff was all friendly and helpful. Clean, comfortable rooms. Great location. Free happy hour cocktails were a nice bonus to go with the fantastic pizza that was recommended!

My recent stay at The Kimpton Journeyman started off promising with excellent pre-arrival communication. I reached out via email before my visit, and the team was responsive and accommodating. As a top-tier IHG member, I was delighted to receive an incredible suite upgrade, which was a thoughtful gesture and much appreciated. Unfortunately, the positive momentum ended there. At check-in, the front desk experience felt impersonal and transactional. There was no acknowledgment of IHG status, no recognition of the milestone birthdays we were celebrating (the very reason for our stay), and no note, waters, or welcome amenity waiting in the room—small but meaningful details that Kimpton typically does so well. I had chosen to celebrate this special occasion at Kimpton precisely because of the brand’s reputation for warmth and personal touches, but sadly, it didn’t feel like much of a celebration. We had hoped to kick off the afternoon by relaxing with a drink at the hotel’s restaurant or rooftop bar, but around 2 p.m. we were told they weren’t serving at Tre Rivali—apparently because the person who makes drinks was on break. The Outsider was closed. It was disappointing, especially since we were eager to spend time (and money) enjoying the property. Even just being able to order a glass of wine or beer would have made a difference, but the lack of hospitality in that interaction was surprising and inconsistent with Kimpton’s usual service standards. To end the stay, valet service was another letdown. We texted for our car at 5 a.m., and it took nearly 40 minutes to arrive. There was only one other guest waiting, so the delay felt excessive. For $45 in overnight parking—especially for a stay under 14 hours—that kind of wait is hard to justify. Overall, while I appreciated the upgrade and pre-stay communication, the rest of the experience didn’t live up to Kimpton’s typically exceptional brand promise. I truly wanted to make this a celebratory start to a birthday getaway, but instead it felt forgettable. I hope this property can refocus on the small touches and genuine hospitality that make Kimpton so special. Location is great to the airport and to walk around town though.

The Journeyman is an AWESOME hotel!! We loved everything about it! The room was beautiful and very clean. The food at both restaurants was great-especially the cheese curds. :) The staff was exceptional and gracious. One of our favorite Kimptons! Bev Milam and Louis Cusimano

Received great customer service from Z from 3rd shift! She greeted us with a welcoming smile and made sure we went back to our room with everything we needed! 5 stars!

Came to the Journeyman on business and will definitely come back. It Was a lovely stay and very helpful valet service. Thank you Brennon for helping me with my car! Will be back!