Beresheet by Isrotel Exclusive

One of the best hotels, decoration, huge location, huge architecture. The stuff was not so service oriented, but the rest is very good

The room is very comfortable, the service is impeccable. The best part is the view and peacefulness relaxing at the swimming pool. The food is delicious and buffets super generous. Highly recommended!

Amazing hotel, worth the money The location is beautiful and perfect. The room is so nice and clean. The service desk and the restaurant team was very helpful and friendly. I do recommend that hotel and soon will come back again. The place is very quiet and relaxing

Place is beautiful, staff amazing and attentive. Food was not good. Was letdown by high cost vs dislike of food. Sunrise and view was wow. Pool area and outside bar very nice. Hiking the area was interesting with sculptures and the expansive views of the Negev. We will not return based on the value.

I stayed at the hotel with my husband and 2 daughters for 3 nights, booking 2 rooms, making my second visit. I had hope to revise my previous review with a more positive note, but the experience was disappointingly similar, if not worse. The hotel is located at a wonderful location and has an stunning architesture, yet the service remais the poorest i've encountered for an exclusive property, wich overshadows its appeal entirely. The front desk staff is poorly trained, check in process was very disorganized, a case of "take your keys and figure out your rooms". When inquiring about outsourced activities, the response was equally unhelpful: "oh you can talk to the bellboy". I have never heard of a hotel in this category directing guests to book activities through a bellboy and not a concierge, wich they do have. Anyway, the available bellboy was rude, offered no explanations but a phone number of a guy when we asked about stargazing opportunities, and insisted I call the number for more details without assistance or any other info. The next day, the same bellboy rolled his eyes when we requested a ride back to our rooms using the available golf carts wich are there for this purpose. The dining staff, particularly the so called manager (Zarina), was the most stressing by their lack of courtesy and fine treatment. They treat guests like we are a burden rather than guests. Marina and Rotem were also unpleasant, often ignoring ur or making faces during interactions. In contrast and at least, Armand and Filip, bith waiters) and the russian pool barman, stood out for their kindness and attentiveness. The Isrotel chain seems to miss a critical point: a luxurious hotel requires not just beautiful surroundings and architecture but excepcional guest service. this deficiency in staff trainning and professionalism is the last thing we want to deal with on vacation. Regrettably, we will skip this hotel for our next holidays.

We had wonderful weekend, amazigocation, amazing view point. Ecellent meals.The hotel team gave 100% service. We enjoy a lot