Hotel Nelligan

What a place!! They upgraded our room upon arrival and everything was clean and beautiful!! This place is awesome!!

Want the quintessential Montreal experience? Hotel Nelligan is located in the very heart of Old Montreal, where you can be forgiven for thinking you are in Europe. Looking out the window of our suite, we see cobblestone streets, historic facades and beautiful cafes. Our suite had high ceilings, an exposed brick wall and a lovely fireplace - even though Montreal is only 5 hours by train from Toronto we felt transported to a different world. Our king bed was - to quote Goldilocks - just perfect, with quality linens and excellent pillows. (For me, good linens and pillows make all the difference.) What really makes Hotel Nelligan stand out, however, is the incredibly personalized service. You can feel you are in a family run hotel. Everyone seems genuinely proud to work there and we were treated with extreme kindness throughout our stay. The sommelier took the time to explain Greek wines to us, the front desk did not lose patience with me when I locked myself out of my room (twice) and even the breakfast waitress was attentive in explaining the choices. If you stay at Hotel Nelligan please do try the in-house restaurant Mama C - the greek inspired menu blew even my foodie husband away. The grilled octopus in chick pea hummus is a must try - I would go back just for that. Wonderful hotel.

We stayed in a petite suite for 2 nights, had room 405, would recommend. The room was spacious, overlooking the main street and on the whole was fairly quiet. Staff were always very helpful and friendly. It’s starting to look a little tired in places and be aware that during the evening the rooftop bar attracts a lot of attention, we arrived quite late around 9.30pm, the lady out front thought we wanted to go to the bar and told us she had 40 people on the waitlist, when we eventually got to reception to check in we couldn’t hear a thing due to there being about 20 people shouting/drinking, as I say in the room it’s fine but do not expect a relaxing entrance.

Room 306 (two nights) The really good: Checking in was smooth and efficient. Stall were friendly and efficient. Hotel and lobby and lounge area are beautiful. Room particularly the bathroom was wonderful Mama C dinner and breakfast was above average, food and service excellent and noteworthy. Complimentary wine and cheese tray upon arrival was a bonus. The just ok: Twice daily housekeeping service, including evening turndown service with complimentary bottled water (this did not happen on first night). Second day upon return from shopping @ 1430 hrs the room had not been touched. Apparently priority goes to cleaning rooms for new arrivals, so not impressed. Had service throw me some clean towels. This irritates me to no end. This was efficiently corrected later in the evening when the bed linens and room was freshened up, nice recovery. The room was fine, upon the next Reno I would suggest the provision of USB(s) and plug in(s) for computers, me crawling under a desk for a power bar is unsatisfactory. TV was unsatisfactory, as the handout for TV channels did not match what was actually available on the TV. The channel selection was hopeless. These issues could be easily corrected and are a basic requirement of a luxury hotel. The lobby and restaurant areas are beautiful, this does not carry through to the accommodation hallways which are quite dark and dreary. Great stay minus the minor details, but details matter. One other comment not related to the Nelligan was the garbage everywhere in the old quarter, this detracted from the old Montreal experience. Overflowing garbage cans and garbage on the ground was overwhelming, sad really. The noise from all the construction is distracting but again not the hotels issue. The highlight of the stay was Mama C for dinner and breakfast !!!

We absolutely love this hotel. We have stayed there for several years each November during Thanksgiving until the renovations began. Since we have a family of three and the rooms were no longer double queen beds, we began to stay at other nearby hotels, but I would highly recommend this hotel. I don't know if they still have rooms without two beds - you may want to check this since the renovation is complete. The rooms were always very, very clean. In the dining area, the coffee and breakfasts are excellent and we have also had lunch, which was very good. There are Nespresso machines in the hotel rooms and we always appreciated this. In fact, we purchased a machine for our home after trying this amazing coffee. We've eaten a few times at the attached restaurant and it was pretty good, but mostly for the convenience, since there are so many places to eat and drink in Old Montreal.