Hotel Mrągowo Resort&Spa

Old hotel - PRL style! I had a room in a basement with stairs and my mother had problem with leg to go to the room. Food - terrible! Staff with no experience with people interaction! Water in swimming pool was cold! Food with soda! Awful!

Super miejsce! Great place, great service szczególnie pani Iwona i pani Beata z Spa. Śniadanie królewskie, wybór niesamowity!

Everything was ok, just one big minus - you have to pay for parking (40 pln for night). It is not included in the room price. There are a lot of activities for the children, the water-pool is working from 8:00 till 21:00 and it’s not very crowded.

Only bad experience. This is very old hotel, with ugly carpets and PRL - furnitures. Better management is very needed. Disrespectful to the client and unprofessional service - staff and director of the hotel too. I am sure that you will find better alternative for your holiday or short stay.

Awesome location! Beautiful beachfront view, 3 minute walk to beach. The four-star hotel is located in the middle of the extremely picturesque region of Masuria. The hotel is located on the shore of Lake Czos, in Mrągowo. The lake and forests around the hotel are a real treasure and a paradise for lovers of fishing, water sports and mushroom picking. The service, including Miss Natalia, Mr Przemek  & bartender Dito was friendly, helpful and accommodating. An indoor & outdoor tennis court, indoor swimming pool with a sauna, a gym, bookshelfs literally behind every single corner create ideal conditions for relaxation. And for youngest they created a playroom! They do organize: training, events, weddings, conferences, wedding anniversaries and other small family and special occasions. The rooms are also stylishly furnished. Rooms have everything you needed with comfortable big comfy bed, clean bathroom, LCD TV. Bed linen and towels are provided as well. Cofee and tea as well. Free wifi in reception & rooms. Atmospheric restaurants with a beautiful terrace and a view of the lake and garden, serve delicious buffet breakfasts, lunches and dinners, and offer an original a'la carte menu with dishes of both Polish and European cuisine. I came away impressed by the quality of the food. Codfish with grilled potatoes and mini-carrots was just mouth watering! Menu is very rich and breakfast is real feast with variety of options to choose from (take a look on a pictures in the gallery). They have parking onsite. I would recommend this place to ANYONE-solo travellers & families! :) You will find 43 pictures of this friendly place in my gallery.

This Hotel is not so good as we see on the website photos. - darkness in all hallways, but without motion detector so darkness all the time; - mattresses in rooms too soft, as if sleeping on a waterbed; - spa treatments as part of your stay - self-service; - game room - billiards, bowling, other games - all expensive even for guests; - room decor - like back to 90s. Rooms don't look as nice as they do in website photos; - kids menu during dinner - poor and strange, mostly only one dish, at all, not even once my kids did not want to eat; - during dinner there was all the time not enough service/staff, staff could not keep up with cleaning tables; - there is only one machine with drinks (juices, lemonade, etc.) so there were mostly lines to it. In general, the meals were good but without delight. Only once we were positively surprised when sushi was served. Overall we are not satisfied with the stay, the children asked when we were leaving. I believe that the hotel does not deserve 4 stars.