Andaz Munich Schwabinger Tor - a Concept by Hyatt

Service Quality: Staff are generally friendly and helpful, especially at the front desk. Group arrangements, including meeting rooms, were well-managed. However, service responsiveness is slow at times, but many guests noted the staff's willingness to assist.(based on 7 reviews)

Excellent location and service. Staff at front desk were very helpful. Convenient for cafes and supermarkets

This Andaz hotel falls significantly short of the standards expected from the Andaz brand, offering an experience far from the luxury and five-star service it advertises. The overall ambiance is more reminiscent of a budget hostel than a premium hotel. Shockingly, after checkout, guests are asked to leave the property and are denied access to any facilities—something entirely unacceptable for a supposed luxury establishment. The service is cold, impersonal, and lacking in basic hospitality, leaving me feeling as though I was not staying in a five-star hotel. The value for money is nonexistent, as the experience provided does not justify the high rates charged. Unless there is a complete overhaul of management and service standards, I cannot imagine returning to this property. It is a disappointment to the Andaz name and its reputation for excellence.