Caruso Place Boutique & Wellness Suites

Service Quality: Guests frequently praised the staff for their professionalism, friendliness, and attentiveness. The team provided assistance with luggage, directions, restaurant reservations, and even WhatsApp communication prior to arrival.

I would strongly caution anyone considering staying at this hotel. For the two night stay, we only stayed one night - and that was reluctantly. TLDR: along with another guest, we were locked out of the property late at night. We checked in at 8pm local time on September 30. The hotel is in a shared building requiring guests to ring a bell out on the street for access. We were informed at the check-in that they are there 24 hours a day and we just need to ring 101 and the bell symbol to access the building, they will buzz the door to let us in. Our room was on the 4th floor (top floor, 5th by US standard), accessed by a single, tiny, slow elevator requiring a physical key (not a digital room key). We asked to use the stairs and were informed that the stairs do not go to the 4th floor (where our room was) but terminate at the 3rd. So, we were being housed with no escape route if an emergency occurred. (After we checked out they informed us via WhatsApp that there was a staircase they had not told us about, even though we explicitly asked to use stairs, and which I've never actually seen so I can't say for sure.) The door to the room from the hall was accessed by a keypad where you enter a code, but once you were in the room, there was no way to double lock the door (no deadbolt or chain to prevent someone else with the code from entering while we slept). We were not thrilled with the room. The balcony was shared with a kitchen that could be accessed by any guest with access to the 4th floor, so we had a glass door - the only window into the room - that could be physically accessed by anyone who went out onto that balcony. We kept it locked, but it was very strange to have a glass door that technically can be accessed by others. We immediately left the hotel to go to dinner. When we returned at 11:20pm, there was another guest of Caruso Place with his young son outside; they stated they had been ringing at the front door for access for 20 minutes. The young boy seemed really stressed. I'm sure I made him more stressed because I was really upset that the hotel wasn't answering the door. We repeatedly rang the bell for access (there was a digital confirmation once you pressed 101 and the bell symbol - you heard the ringing and "Caruso Place" displayed on the screen - so we were definitely ringing the correct property). There was no response. We called the hotel phone - no answer. We wrote on WhatsApp. No answer. We called on WhatsApp, no answer. We tried ringing other properties in the building. This all went on for 20 more minutes (so 40 total minutes if you include the time the British guest and his son were trying before we arrived). We were on the street with absolutely no way to access the building and get to our room. Eventually a man from the hotel who looked groggy - sleepy or drunk? - buzzed us in and then yelled at us saying we had never buzzed or called. I had been there for 20 minutes trying and getting the visual and auditory con

All Good Second stay. Because we were familiar, it was easy to find. For first/timers, this may be a challenge due to poor signage. On Toledo, go to Big Green door, use the Call Directory on right side. The room was great. Clean, helpful staff, and would stay here again.