The Ritz-Carlton Naples, Tiburón

Best hotel!! This was our third time visiting the Ritz Tiburon and it truly never disappoints! From the moment you walk in, the level of service is exceptional and over the top (specially with kids!!). The food is delicious , rooms are beautiful and clean, and amenities are fantastic. Highly recommend!!!

The team from start to finish did a fabulous job. The staff from entrance referenced us by name and the room had welcome amenities and the turn-down services were so pleasant and joyful leaving more water, coffee and chocolates. The Concierge (Kaylee, Shou and Pasit) were very helpful in answering questions and forwarding ideas and suggestions. The resort offers an ambiance for younger families given the pool area and slides. Surprisingly the the hallways and rooms were quiet making it an ideal getaway given the number of young families seen. The room was comfortable and bed incredibly cozy. The Diptyque products in the room and grounds were fabulous The hotel is scheduled for a 2026 renovation.

I was pretty disappointed with my recent stay at the Ritz Tiburon. From the moment we arrived no one even opened the front doors as I was carrying bags to enter. I had to place my bags on the ground in order to open the doors myself. Perhaps they didn’t want to approach the door since the smell of garbage that had been sitting out was overwhelming. Not exactly a Ritz greeting. The first room I was placed in had a view of the neighboring rooms rather than the golf course I was told I would receive. They did kindly and cooperatively switch rooms for a proper golf course view. The room itself was nice, but the thermostat must have been merely a prop because, despite lowering the temperature, the air did not feel like it dropped below 77 all night. The positives of the hotel are the friendly staff. However, overall this was not the luxury hotel experience I was expecting from a Ritz Carlton property.

Overall, the hotel was very clean. The staff is amazing. The pool is great and the overall service. highly recommend thank you.

My family and I always go to the Ritz hotel because of quality and elegance but this time it left us disappointed. The food was super bland, comparable to a school cafeteria. Service was good but we got here late after going to the cinema and there was no one at the lobby. This hotel leaves a lot to desire, Ritz should make sure the quality of their hotels is good across the board.

The bathroom had long black hairs in the shower drain, black hairs in the toilet area , and on a bath mat. I asked to speak to the manager and they would not put me through. They said the housekeeping manager would come to the room, but only a supervisor showed. At check out no mention of the complaint was addressed so I brought it up. The manager was behind us and offered a free nights stay, but we were leaving and do not intend to come again. It would be nice to know that bathrooms are sanitized between customers. That was said in the conversation with no reply from the manager as to the fact that they do or what products are used.