The Lodhi – A Member of the Leading Hotels of the World

Overall a very poor experience and nothing like a 5 star hotel should be, unless you don’t have experience with 5 star hotels. The room we booked (signature terrace) was in a section of the hotel where renovation was clearly happening. It was 19:00 when we checked in and could hear loud hammering and the room reeked of paint and construction chemicals. We asked to be moved and they just put us in a room directly below where we had the same hammering and smell. We asked to just be in a different section of this very large hotel, but they just moved us once again one room directly below. We finally gave up from being so exhausted and having dinner reservations. We took a shower, and the shower drain was clogged and water leaked out onto the floor. When we came back, the bathroom smelled like raw sewage. We finally had enough and insisted we be moved to a different section of the hotel and they finally did, but to a much smaller room than we booked with no tub. We stayed there because it was quiet and didn’t smell like paint and sewage. The front desk reception is completely clueless about hospitality. It was completely inappropriate they checked us into a room in that condition, refused to come up with a solution, and then moved us to a downgraded room, because we didn’t want to hear construction late at night and have sewage come through the shower. They were rude about the situation and did not care at all. This is what I would expect at a $10 a night hostel, not a hotel that claims to be a 5 star luxury experience. On top of that, the day we checked out we didn’t have a flight until the evening, and they said they could hold our bags for the day in storage. After leaving for 5+ hours, we see our bags outside by the entrance. They had been left there all day outside, and I was told it was just a “miscommunication” between staff. I don’t know how no one would notice this, but that’s little the staff cares and how untrained they are. Overall, it was a very stressful stay. I had also stayed at the nearby Oberoi at the start of my trip and had a much better experience. Don’t bother with the Lodhi.

The stay was so comfortable and the ambience was so you're so beautiful and I was amazed by the views in the hotel and the stuff was so good and cooperative. I love their checkout is so smooth and so quick the girl named sneha was there during the check and check out she was so comfortable operative during everything and was soft spoken which made us more comfortable we loved the stay and highly recommended.❤️🙂

The stay was very comfortable.. the facilities and food is excellent and we’d love to explore more at the property soon!!! Sneha, Gargi and Surbhi were great with help!

Excellent stay at this hotel. I visited New Delhi for a wedding weekend. The hotel property is beautiful and impeccably taken care of. The service staff leaves nothing behind on the service side of things. Everyone very friendly and helpful. The concierge was really helpful with suggestions. I also used the gym, which was well done and had everything needed for a full workout routine. The rooms are beautiful. I stayed in a suite type room which was perhaps the largest single room I’ve stayed in. The restaurant was really good for breakfast. The hotel is a short drive to the market area. Can also walk to places. This was a great stay overall!

It’s going from Bad to Worse under the GM Abhimanyu Lodha. In his own words he merely follows orders from above, highlighting a lack of accountability and professionalism.