JW Marriott New Orleans

It’s in a great location. Walking distance to most spots. Less than a 3 min walk to the pickup spot for the hope on hop off bus. I had to ask for room slippers and a robe. Other than that it was an okay stay. They have an interesting way of obtaining free snack and drinks, make sure to check it out right beside the checkout counter.

Breakfast options were limited and the room cleaning left a lot to be desired. I have yet to even receive my payment receipt

I spent two nights here, scoping out accommodations in the city. It is a fine hotel, in a prime spot close to Bourbon Street (which is noisy at night) and easy to find despite New Orleans' one way system! There is a lot of construction going on and the frontage is somewhat covered so it is easy to miss the turn in to the valet parking but this is temporary of course. First of all, the staff here are, without exception, friendly and helpful, in the very best traditions of southern hospitality. We were quickly checked in although we were very early, having arrived on the first flight out of Atlanta but we were able to efficiently and quickly store our bags before heading out for the day. We were told that the hotel would call us when the room was ready but I have been told that numerous times by many hotels and it very often doesn't happen, and it didn't here. However, this was no problem as we showed up around 330 and the room was ready for us. As ever, status helps with Marriott and we had a lovely room on the 18th floor. The foyer area of this hotel is quite small and bustling. We were there when the 49ers were in town to play the Saints and the Superdome is very nearby. However it never felt particularly crowded or stressed. I find it disconcerting to enter a hotel and be presented with an armed police officer immediately as I enter but, since this is my first time in NO, maybe that is standard. I was, however, disquieted by this presence, as friendly as he was. Off to the right of reception is a wonderful exec club if you have the status to enter it. Along the lines of an airline club lounge. The room we had was very nice, albeit standard two queen beds, ensuite etc. The room is fairly old school with a shower over a bathtub arrangement which I don't like in comparison with a walk in shower which seems to be the modern standard, and one I much prefer. However, the shower was very efficient and the beds were very comfortable. There was one issue that shouldn't happen at a hotel at this level, although not a big deal. When we opened the refrigerator in the room (which I appreciated having) there was a half drunk bottle of wine in there, as well as some leftover food. This happens, and upon leaving for the day I told reception, who apologized and promised to have it taken care of. Since we were going out, I mentioned that it was fine for housekeeping to take care of it that morning. However, they didn't. It was still there at night despite the room having been refreshed. As I say, this is not a huge deal and I get that it happens, but it shouldn't really, especially when it is pointed out. It makes one wonder how well the rest of the housekeeping is carried out when this occurs, although the room was very clean so I don't think this was an issue. Just a minor thing. Note that NO is a party city and Canal Street runs outside the building and noise comes up from the street until early in the morning. It is a loud city! This doesn't bother m

Great location, clean accommodations and friendly people. The bell staff in particular were exceptionally friendly and welcoming.

I can’t say enough about the exceptional service I just had at this JW Marriott! From the front desk checkin to finding a spoon for my yogurt, the front desk staff was amazing. I had to call to have my temperature fixed in my room and someone was there in minutes and solved the problem immediately. But above all, THE DOORMEN! They are amazing!! Need directions, a cab, or just a smile to start your day - they are there. Always with a nice work and a smile. I was standing in the lobby and spilled some soda in my bag and one of the doormen noticed and brought me a napkin without asking. Proactive assistance. The rooms were comfortable and in great condition. More plugs by the bed would be nice. Great hotel and I would stay there again!