The Fifth Avenue Hotel

Deeply Disappointed by the Fifth Avenue Hotel – Not Worth the Price I recently stayed in the Mansion Suite at the Fifth Avenue Hotel to celebrate my mother’s birthday—a special occasion for which we spared no expense. At nearly $3,000 per night, we expected exceptional service and attention to detail. What we experienced instead was the most disappointing stay I’ve had at any five-star hotel globally. Unacceptable Restaurant Delay: Despite having a confirmed reservation at the hotel’s restaurant for my mother's birthday dinner, we were made to wait almost 40 minutes past our scheduled time. For a property of this caliber, such delays are simply unacceptable. Billing Error: We were erroneously charged $110 for in-room dining that we never ordered. We did not consume a single drop of wine during our stay, yet wine was included in this false charge. When we brought this to the attention of the front desk, the response was perfunctory at best. Poor Front Desk Handling: The front desk manager, Victoria, acknowledged the mistake but only offered a muttered apology. No gesture of goodwill, credit, or any form of service recovery was extended—a basic standard at any luxury property when such errors occur. One Bright Spot: The only positive moment during our stay was our restaurant server, who provided excellent cocktail recommendations for my uncle. Their professionalism was a stark contrast to the rest of the experience. As someone who spends over a month each year staying at luxury properties around the world, I can confidently say this was the worst experience I’ve had at any five-star hotel of this price range. For the price and prestige, the service and management fell dramatically short. I cannot in good conscience recommend this hotel to anyone.

We just returned from a weekend girls trip to NYC and our stay at the Fifth Avenue Hotel was amazing! This is the first time I have stayed at a luxury hotel in NY, that I look forward to returning to. I've been to NY many times, staying at most of the top hotels around the city and this was by far my favorite experience. I was pleasantly surprised at how friendly the staff were, this is not always common at the high end hotels. Multiple staff members took time to talk with us and were genuinely kind. The location is perfect, so many good places to eat/drink within easy walking distance. We heard ZERO street noise even though our window faced 5th/28th. Our busy schedule unfortunately did not allow us time to enjoy the restaurant or the bar, but we took a peek inside them both and we want to return just to experience them! Over 20 years of traveling to luxury hotels, I've only written one other review, but this property was definitely deserving of the task!

What a great hotel. Located in a great, energetic part of the city, I loved my stay at the Fifth. Room was insanely nice - stayed in a Mansion Suite and had a separate bedroom, living room and huge bathroom. Felt like a little apartment in the city, and the amenities, from the complimentary minibar to the convenient steamer when my dress shirt was wrinkled, only added to the sense of luxury. Having the Portrait Bar and Cafe Carmellini downstairs as the dining options only added to experience. A lot of hotels in NYC are boring, same design, blah rooms - there's no place like this one that's for sure.