The Ritz-Carlton, Osaka

Our stay at this Ritz-Carlton was very disappointing and did not reflect the standards expected from the brand. While the property itself has potential, several issues made the experience feel far from premium, especially at this price point. Many basic services came with unnecessary extra charges — including late check-out and even access to the spa and sauna, which were surprisingly limited despite being paid extras. Basic amenities like skincare items weren’t provided unless requested, and room essentials like shopping bags were missing. Worse, the staff often seemed unfamiliar with hotel policies — they told us breakfast wasn’t included despite Club Lounge access, which was confusing and frustrating. Food allergy handling was poor: instead of offering an alternative, they simply removed the item, leaving one guest without food during afternoon tea. The Club Lounge was particularly underwhelming. The service was very slow, the alcohol selection was shockingly low for a luxury hotel (with cheaper options than even a standard bar), and the staff didn’t even know the cocktail menu — guests were expected to guide the bartender. To be fair, some staff did try to make things better, and we appreciated those efforts. However, the overall experience — especially when considering the price paid, the quality of service, the limited lounge offerings, and the minimal amenities — still falls far short of what should be expected at this level. Few intentions can’t make up for a lack of consistency and true luxury service at that price point. Management needs to seriously reflect on these issues to ensure future guests receive the quality that the Ritz-Carlton name promises.

Overall is good. Just some weird sound/noise heard during the night. Welcome snacks and tea are delicious.

We were disappointed. Not the Ritz Standard Service. We weren’t greeted by anyone on arrival we had to carry our luggage into reception. Checked in to the room, it smelled a bit off. We checked out a day earlier and again as we left no one was there to help with our luggage.

From the moment I arrived, I was impressed by the exceptional level of service, the attentiveness of your staff, and the overall comfort of the facilities. The attention to detail, the quality of the amenities, and the warm hospitality truly made my visit memorable. I also greatly appreciated the seamless check-in process and the impeccable cleanliness of the room. Please extend my thanks to your entire team for making my stay so enjoyable. I look forward to returning to Ritz-Carlton Osaka in the future and will certainly recommend your hotel to others. Once again, thank you for your excellent service.

We had good times in here , it’s nice specially club lounge with good views

Very nice Hotel good stuff a little outdated compared to the four seasons, but that being said it’s the Ritz so it was good. I do not recommend the Michelin star restaurant breakfast buffet very good. I would not come here again, but if you are into old vintage settings then this is for you, still giving up five stars but no comparison to the four seasons