Oriental Hotel Universal City
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All properties in Osaka
Oriental Hotel Universal City
No. 5 of Family Hotels in Osaka
6 Chome-2-78 Shimaya, Konohana Ward, Osaka City, Osaka Prefecture, 554-0024, Japan
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We Price Match
Last booked 21 mins ago
Highlights
Varied breakfast
Great views
Ideal locationAmenities
Public parking
24-hour front desk
Luggage storage
Restaurant
Taxi booking service
Wake-up call
Wi-Fi in public areas
Self check-in kiosks
All amenities
Property Description
With a stay at Oriental Hotel Universal City in Osaka (Konohana), you'll be 1 minute by car from Universal Studios Japan and 5 minutes from Osaka Aquarium Kaiyukan. The hotel is 6 km from Kyocera Dome Osaka and 8.3 km from Dotonbori. The hotel offers convenient amenities such as complimentary wireless Internet access, tour/ticket assistance, and a ballroom. Guests can take a swim in the outdoor swimming pool. Guests will appreciate the hotel's convenient location with modern amenities in every guestroom and superb service. Self-parking (surcharge) is available on site. The air-conditioned guestrooms feature Smart TVs. Complimentary wireless Internet access is available. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Convenient amenities include a telephone, safety deposit box, and blackout drapes. Welcome Lounge Service Drinks, sweets, and soft-serve ice cream are available from 2:00 p.m. to 9:00 p.m. at the GREEN WALL DINING on the 3rd floor. Please use this service before going out or after dinner. Please note that the closing time of the Welcome Lounge is subject to change without notice. Depends on the closing time of the park. Weekends and holidays only!
Welcome Lounge Evening Time Live Kitchen Service! Starting January 2, 2024, we will be offering hot dogs every day with Evening Live Kitchen Service.
*Offer time: 17:00-20:30
*Provided items are subject to change without notice.
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9.1/10
Great stay at the hotel for fuss free visit to USJ! Room was great!
All 1,388 reviews
Surroundings
Metro: Bentenchō
(4.6 km)
Metro: ōsakakō
(5.1 km)
Airport: Osaka International Airport
(25.3 km)
Airport: Kobe Airport
(33.3 km)
Train: Universal City Station
(180m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
![[Non-smoking]Moderate Double Room](http://ak-d.tripcdn.com/images/1re6m12000b87h4ih2D60_R_200_100_R5.webp)
13
[Non-smoking]Moderate Double Room
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
13
Family Room(Moderate Twin Connecting)
4 Single bed or 4 Single bed and 2 Single bed and 2 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
13
[Non-smoking] Deluxe Triple
3 Single bed or 3 Single bed and 2 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
17
[Non-smoking] Premier Twin
2 Single bed
May not have a window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
12
[Non-smoking] Moderate Twin
2 Single bed or 2 Single bed and 1 Single bed or 2 Single bed and 1 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
14
[Non-smoking]Superior Twin Room
1 Queen bed and 1 Single bed or 1 Queen bed and 1 Single bed and 1 Single bed
27m² | Floor: 10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
Hide Room Types
Guest Reviews
9.1/10
Great
1,388 reviews
- Cleanliness9.2
- Amenities8.9
- Location9.3
- Service9.1
Average for similar properties in Osaka
Review summary
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Cleanliness and Room Size: The rooms are frequently described as clean and well-maintained, with some being spacious by Japanese standards, especially for families. Bedding is often noted for comfort.(based on 466 reviews)
WesternC
October 17, 2025
I was very disappointed with my recent stay at this hotel.
Just a few days before my arrival, the hotel repeatedly sent self check-in messages demanding excessive personal information, including passport details and photos.
At that stage, most travelers are already occupied with their travel plans and sightseeing, making it unreasonable to expect guests to read lengthy check-in instructions or upload multiple documents.
While I understand this might be required for legal reasons, sending so many reminders so late felt careless and inconsiderate.
In addition, I mentioned this issue to the hotel staff during my stay, but received no response or follow-up. This lack of communication and concern reflected very poor customer service.
Overall, the experience was unpleasant and disappointing.
今回の滞在には大変がっかりしました。
到着のわずか数日前に、ホテルから何度もセルフチェックインの案内が届き、パスポート情報や顔写真など、過度な個人情報の提出を求められました。
旅行中のタイミングでこのような手続きを求められても、観光や移動で忙しく、長い説明を読む時間や書類をアップロードする余裕はほとんどありません。
法的な理由があるのかもしれませんが、直前になって何度も通知を送る対応には誠意や配慮が感じられませんでした。
また、滞在中にこの件についてスタッフに伝えましたが、特に返答や対応はなく、サービスの姿勢にも疑問を感じました。
全体として不快な印象が残り、とても残念でした。
這次的住宿體驗讓我感到相當失望。抵達之後的幾天內，飯店多次寄來有關自助報到的訊息，裡面有一堆的說明，還要求提供個人資料，包含護照資訊與照片。
相信對於多數旅客而言，這些事情應該是在出發前就會準備完畢，飯店寄信的時機點已經在行程當中，根本不可能抽空閱讀冗長的入住說明或上傳相關文件。
可以理解是日本的法規要求，但是，不斷地發送訊息要求住客登記自助入住的資訊有夠惱人，這間飯店難道櫃檯人員是娃娃或裝飾品嗎？
此外，我在入住期間也曾向飯店人員反映此事，但並未得到任何回覆或後續處理，讓我感受到服務品質低下。整體而言，這次的住宿經驗令人感到非常不悅。
Guest User
October 10, 2025
The stay at Oriental Hotel Universal City was pleasant overall. The location is excellent and the staff were courteous and professional. However, the shower water pressure was weak, and the toilet lid had visible stains, which was unexpected for a hotel of this class. Overall, still a good experience.
TheRandomKeith
October 29, 2025
No convenience store. No onsen. Breakfast was average.
Guest User
August 8, 2025
The location is perfect for going to USJ and the breakfast was great with a lot of choices. My boy loves the free snack and ice-cream.
Beirilliant
July 4, 2025
Easy access to USJ and shops. Bus stops to KIX and JR station is also close by. Service is good and breakfast is yummy. Impressed by the donuts every morning and kids love them.
Cincindyc
June 17, 2025
The hotel is very close to Universal Studio and JR station. We went to the city and its only 20min by JR, very convenient. The room is big enough, we had a double bed and 2 single beds for 4 ppl. My kids had a fantastic trip!
PYHR
June 23, 2025
I had a pleasant stay here. The room was clean and comfortable, and the staff were friendly and helpful throughout my visit. The room were big and the beds were awesome! What I love is they had a shoes dryer which is so helpful. The location was convenient, and overall, I enjoyed the experience. Would consider staying here again!
MsTraveller
May 7, 2025
An excellent hotel with many little things that makes it so thoughtful.
There’s some free food and snacks in the afternoon. With hotdogs and make your own pancake station!
In the room, there’s a machine to provide some form of Electrical Muscle Stimulation (EMS) Technology for tired feet.
Best of all, it’s so conveniently located next to Universal Studios Japan. I love it.
Services & Amenities
Most popular business facilities
Public parking
Additional charge
24-hour front desk
Luggage storage
Restaurant
Taxi booking service
Wake-up call
Wi-Fi in public areas
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Parking
Public (not only for guests) is available On-site parking. Reservation not possible
Public parking
Additional charge
Transportation
Taxi booking service
Front desk services
Self check-in kiosks
24-hour front desk
Express check-in and check-out
Luggage storage
Wake-up call
Public areas
No smoking in public areas
Elevator
Vending machines
Accessibility
Braille signs
Accessible rooms available
Wheelchairs available
Safety & security
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 11:00
Front desk hours: 24/7
Self check-in kiosk
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Please contact the hotel for details about crib policies.
Breakfast
CuisineWestern, Japanese
StyleBuffet
| Age | Fee |
|---|---|
Children 3 years old and under | Free |
Children 4–5 years old | JPY 1,000 (approx. US$6.39) per person |
Children 6–12 years old | JPY 1,500 (approx. US$9.58) per person |
Children 13–17 years old | JPY 3,300 (approx. US$21.07) per person |
Adult | Buffet:JPY 3,300 (approx. US$21.07) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 2021
- Renovated: 2021
- Number of Rooms: 330
Phone:+81-6-64600811
Email:reservation@universalcity.oriental-hotels.com
With a stay at Oriental Hotel Universal City in Osaka (Konohana), you'll be 1 minute by car from Universal Studios Japan and 5 minutes from Osaka Aquarium Kaiyukan. The hotel is 6 km from Kyocera Dome Osaka and 8.3 km from Dotonbori. The hotel offers convenient amenities such as complimentary wireless Internet access, tour/ticket assistance, and a ballroom. Guests can take a swim in the outdoor swimming pool. Guests will appreciate the hotel's convenient location with modern amenities in every guestroom and superb service. Self-parking (surcharge) is available on site. The air-conditioned guestrooms feature Smart TVs. Complimentary wireless Internet access is available. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Convenient amenities include a telephone, safety deposit box, and blackout drapes. Welcome Lounge Service Drinks, sweets, and soft-serve ice cream are available from 2:00 p.m. to 9:00 p.m. at the GREEN WALL DINING on the 3rd floor. Please use this service before going out or after dinner. Please note that the closing time of the Welcome Lounge is subject to change without notice. Depends on the closing time of the park. Weekends and holidays only!
Welcome Lounge Evening Time Live Kitchen Service! Starting January 2, 2024, we will be offering hot dogs every day with Evening Live Kitchen Service.
*Offer time: 17:00-20:30
*Provided items are subject to change without notice.
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About This Property
| Nearest Airport | Osaka International Airport |
|---|---|
| Distance to Airport | 25.49KM |
| Nearest Train Station | Universal City Station |
| Distance to Train Station | 0.18KM |
| Nearest Subway Station | Bentenchō |
| Distance to Subway Station | 4.55KM |
| Average Price From | USD423 |
| Hotel Star Rating | 4 |