Otaru Kourakuen

Service Quality: The service at the hotel is praised for being superb, with attentive and friendly staff who go above and beyond to make guests feel valued. English-speaking staff are available, making communication easier for international guests.(based on 80 reviews)

My first visit to Otaru was truly unforgettable, all thanks to my experience at this wonderful hotel! Located just a pleasant 20-minute drive from Otaru Station, the hotel is nestled in a tranquil, private area that feels like stepping into a captivating wonderland. I was delighted to discover a bus stop right across from the hotel, making it effortlessly convenient to explore the surroundings. From the moment we arrived, the staff welcomed us warmly by name, and they were incredibly helpful with our luggage. Taking off our shoes upon entering the hotel created a feeling of comfort and cleanliness that made us feel right at home. After a smooth check-in process, during which they confirmed our breakfast time, the staff graciously guided us through the hotel, sharing helpful information about opening hours for various amenities. Our room was beautifully adorned in traditional Japanese style, complete with an open-air bath. Enjoying this serene experience during the winter was simply magical! We also savored a delectable Kaiseki dinner in our room, which was not only a feast for our taste buds but also left us delightfully satisfied. The onsens were a real highlight, featuring an adjacent sauna. With daily alternating access for women and men every other day, we were able to enjoy both during our stay. Families will find this hotel exceptionally accommodating, thanks to its variety of playrooms and relaxation spaces catering to guests of all ages. Plus, the complimentary refreshments and bar in the lobby until 10 PM added a lovely touch to our experience. Breakfast was a true delight, with a peaceful view of the snow outside the restaurant, enhancing the serene atmosphere. On our departure day, the hotel thoughtfully arranged a shuttle bus to take us to the JR station, making our exit seamless and convenient. Looking back, our only regret is that we stayed just one night—I can't wait to return and immerse myself in a different season's beauty. This hotel is now firmly on my list for future visits, and I’m already looking forward to the next adventure!

Omggg we love this place so so much !! We were amazed by how pretty this place was and the service was 100% too! They walked out to the entrance to help us carry the luggage in and sent to our room directly. The dinner was served in the room so you don’t need to get out from your room! and the dinner was amazing too! They even came in and made the bed for us right after the dinner was served. There’s a pantry providing free snacks and drinks at the lobby from 9am-10pm. I will sure come back again for this !! Love everything here ❤️❤️❤️