The Ritz-Carlton, Aruba

I travel a lot for a living and have experienced many different hotel situations over the last 30 years. I really enjoyed this hotel. It was clean the staff or professional. They were courteous very helpful and in all honesty I couldn’t ask for a better experience from the staff, there was some renovations going on, but I knew about them prior to my arrival and they did a good job trying to maintain normalcy during their work during the day. The staff at the pool were great expect frequent visits for fresh fruit, popcorn cotton candy to Naim a few. I had an executive suite that faced the ocean more towards the center of the hotel. It was nice. Bathroom was large carpet was clean room was clean, but on a downside nothing elaborate as a sweet upgrade other than the size and a large bathtub/shower.

Our stay at the Ritz-Carlton Aruba was nothing short of exceptional. The service was incredible from start to finish, with Tim and Ben going above and beyond to make us feel truly special. Their thoughtful recommendations and attention to detail elevated our entire experience and helped us enjoy the best of the island. Celebrating our honeymoon there felt magical—the team made us feel welcomed, cared for, and celebrated in a way we’ll never forget. The Ritz-Carlton lived up to its reputation and gave us memories we’ll cherish forever.

Had been to Aruba numerous times, staying typically at the Marriott Stellaris and had visited the Ritz-Carlton but never stayed there. This time we decided to give it a try. Our room (Executive Suite) was spacious with a large balcony. It was clean and comfortable. There was still garbage left from the previous guest in one of the bins when we arrived but otherwise housekeeping was solid throughout our stay. Disappointed that the Lobby Lounge area was closed for renovations while we were there (which they had alerted us to before our arrival) but we were excited about some of the events that they had scheduled to try to make up for this. One of these though led to a very disappointing experience. We had signed up for a ceviche class that they were offering. When we and two other families arrived for the class, no one from the hotel/restaurant showed up. We waited there for about 15-20 minutes before an employee unrelated to the class said they would go find someone. No one came. The class had been evidently cancelled but no one told us. We all walked together to the front desk and one of the other families was livid as they had also experienced other customer service issues during their stay. A manager spoke to all of us and indicated that there was nothing he could do but take our room numbers. The other family was still furious. A few minutes later the manager got a chef and another restaurant employee and together they found the other family outside to apologize and offered to somehow make it up to them. After talking to them, the manager and chef briefly talked to us and though he had taken our room number down earlier said we could contact guest relations to see if the class would be rescheduled. We did not hear from anyone so the following day we went to the guest relations desk. In speaking to the person there, she couldn't find any indication that they had a follow-up noted. Because we didn't remember the name of the manager that we had talked to, she said she would email David Coster directly and he would get back to us. Nothing, we got no response. Ironically, we ran into the other family that had been waiting for the class with us (the one that had been livid) and they told us they had rescheduled the class for them and it had taken place. The other family had expected us to be there also and was surprised that they didn't tell us about it. Extremely disappointed with the complete failure in customer service with this incident. On a positive note though, later in our stay we were able to take a Margarita class with Sebastian who was wonderful and best of all was Chef Melvin who taught a Sushi class. When we told him about what happened with the ceviche class, he went out of his way to add a session on ceviche for us. It was not a class that he typically taught but being the expert chef that he is, improvised and gave us a lesson. Very much appreciated his taking the time to do this for us. He truly showed what Ritz-Carlton

We had the best time celebrating my husband’s birthday at the Ritz but the drinks made by Jose at the van were our favorite part of our stay! Delicious and beautiful cocktails every time!!

Enjoyed every Moment from Check in to Check out. Met a lot of new friends there. Every employee went above and beyond to make our stay enjoyable.

Was our first day of honeymoon and we were up charged left and right, additionally didn’t receive one congratulations, I don’t believe they check the booking notes. Extremely disappointed and heartbroken at how in-special I feel.