Stein Eriksen Lodge Deer Valley

1. The views of the mountains…spectacular! 2. The star filled night sky…electric! 3. The well-appointed suites…comfy! 4. The friendly and responsive staff…delightful! 5. The relaxing pool and delicious food…soothing! 6. The beautiful flower pots and gas lamps…charming!

Having stayed at some of the top hotels and resorts around the world; Stein does some things very well. And has some gaping deficiencies and need for self reflection. The good: The bell staff and front desk was fantastic from arrival to departure (minus an incident to be detailed below). The food and staff at breakfast were also fantastic. The spa was top notch, and the pools/hot tubs as well. The rooms: The housekeeping, bath products, and daily amenities were high end. The rooms clean and nicely appointed. The large updated bathrooms are great. Issues: The room temperature was a constant issue, as the AC unit struggled to adequately cool the room or keep it at a regular temperature. This is something a hotel of this caliber should have invested in. The patio rooms with hot tubs are lovely, however certain rooms have significant road noise with gravel trucks roaring by early in the AM. At the St. Regis and Montage, S’mores is well done. Here, they provided a nice kit.. but you had to hike a mile through the garage to two outdoor fire pits that were not lit when we got there. Didn’t have the same effect as the other hotels. **** Finally… here was the major blunder and the ensuing response that has me leaving a poor rating. The valet accidentally gave our rental car to another couple, by failing to verify ownership. This negligence resulted in our car being in unauthorized hands for two hours. When we realized the mistake.. we notified the hotel and they were quick to send a team to recover our stolen vehicle. However, this is where the hospitality ended. My follow up emails to the hotel manager Colin, were ignored. And adequate compensation (in my opinion) for such a major mistake was not given. ($280 off a 4K stay). No follow up apology either. Thats very shockingly poor management, especially for such an “esteemed” property. Its responses like that that will have me staying at a different property in the future. Even though much of our stay was enjoyable.

We visited the Restaurant at Stein Eriksen. The service was really slow (it took us 3 1/2 hours to have an appetizer, dinner and dessert), the waitress wasn't very nice and seemed very rushed. Also, the food was not great, I had the coriander Salmon and the crust was a bit too much with all the Coriander seeds. The creme brulee had a lot of extra foam and white stuff, where a simple dessert might have been better. Maybe they were short staffed the summer staff is limited, but there were several people standing up front at the hostess station and no one was coming in.

I recently spent a few days at Stein Eriksen Lodge and was very pleased with my stay. The friendly staff, luxurious rooms, and the beautiful grounds all contributed to me getting another stay planned.

Loved our 4 days here! The staff was incredibly friendly and helpful. I also enjoyed all of the flowers! Color everywhere!! Great Burger at the restaurant as well. Would highly recommend Stein-Eriksen Lodge!

This place is out of this world. The rooms, food, service, grounds and pool all were amazing. The location to downtown is perfect, close enough with free shuttle service but far enough to be a peaceful retreat. I would highly recommend this to anyone. We had a group of 8 friends and had the time of our life!