Hyatt Ziva Puerto Vallarta

Amazing place!! I've been to PV once before and stayed at a different hotel, this time around we decided to try Hyatt Ziva. Did not disappoint us. I dont know how all these bad reviews are getting their POVS from but for us couple that stayed 4 nights it was the BEST. Alonso and Rodrigo (both Bellman) are the nicest person ever. Fernando (Poolside drinks server), the guy server at melanzane which I forgot the name☹️ were the best and made our stay the best! Jocelyn and Alexa, the 2 ladies that were incharge of the activities are super duper nice! Food are 9/10 minus 1 point cause some restaurants are close on some days. 😌 I love the room service 24/7 that they have and their coffee shop too. We will for sure come back and stay here.

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say "NO"

After months of research I choose the Hyatt Ziva Puerta Vallarta due to the location and amenities. Upon arrival, we were greeted by the best host, Carlos Rico! He took care of us, helped book our tickets to Rhythm of the Night, cabana, spa and recommendations off the resort. The VIP experience at the Rhythm of the night was spectacular! And the champagne birthday gift was so special! You are truly pampered and welcomed from everyone! We upgraded to the hot tub room. Beautiful room!Yeny was a wonderful Rewards staff of Playa Hyatt. Ask for her if you are interested in their awesome program! She is hospitable and knows her stuff! No need to shop around, this place offers everything you need: private beach, delicious all inclusive food, drinks, gym, spa, activities, welcoming hosts and every room has spectacular views! So close to the shops and boardwalk!

We had a terrific experience at the Hyatt Ziva. From the moment we walked in we were treated like royalty. Huge shoutout to Chris who went above and beyond for me and my wife and the rest of the staff was also amazing. I would definitely recommend staying at this hotel. The only hiccup we had was the wait time for the food sometimes and one more thing to add, definitely reserve the hibachi!!