Nutfield Priory Hotel & Spa

Staff and Service: Guests frequently commend the hotel staff for being exceptionally attentive, friendly, and helpful. Their high standard of customer service is highlighted, contributing significantly to guests feeling welcomed and relaxed during their stay.

We only stayed for a one night get away. The hotel is situated in lovely grounds, the view from our room was stunning. We had the Byron room located in a tower the room was fine, the bed was very comfortable, only downside is you cannot open the windows in the bedroom. We had dinner in the restaurant, food was decent and the service was good. Breakfast was OK but not anything special overcooked somewhat. We didn’t use any of the spa facilities. For us it was a good relaxing stay and we will most likely return in the future

I have been coming to Nutfield Priory for spa treatments including facials for 4 years. I had also been delighted with the excellent treatments provided and the care and consideration displayed towards the client. What I experienced yesterday no one should have to experience and is severely wrong. I have very sensitive skin and the spa make you complete a form stating your skin concerns. I expressed I have very sensitive skin on the form and also reiterated this to the therapist completing my facial , I believe her name was Caroline although I'm not 100% sure. I definately had not seen her before. She kept applying certain products. Products I have had for facials at Nutfield on numerous occasions and have also had at home and used with no issues before. So, these were not the offending articles. She pursisted to wipe my face with a rough flannel agressively everytime she removed the product. This is not the sort of treatment I would expect in any spa of a respectable quality , nevermind on something who has very sensitive skin. It was feeling as you can imagine very sore from this harsh abrasion of the skin from hard rubbing of the skin. But then she put an acidic toner on cotton wool pads and placed them onto my eyelids. My eyes were burning. I said that is stinging and she removed the pads but didnt removed the product that had caused the stinging on my eyelids. She then used a scrub which ordinary is fine I used scrubs on my face all the time, but alongside the harsh previous abrasion of the skin from constant harsh rubbing with a flannel , this then caused my face , as an individual with sensitive skin to have my skin barrier completely broken, so much so that any product she placed or was placed on my face would sting. She then put the same toner she put on my eyelids on my face again. I said again that is stinging and she said would you like me to remove it, which I did but I knew she would rub my face aggresively and at this point this was the last thing I needed. So I did yes but can you remove it gently. This is laughable as never should you say to a ' trained ' therapist to do something gently and not agressively , in relation to a decilate area such as the face , espesially since she knew I has sensitive skin and decided to bypass this. Even though she knew my face was stinging and I said to remove the products , she then a few moments later applied more products without even asking if i wanted that or if my face was still stinging . The stinging sensation was unbearable at this point and i had to ask her to remove it. Then I was explaining to her that my face is sore and stinging as she had rubbed it so hard and if i rubbed my face like that with a flannel at home it would be the same. She gave a serious of deflective comments none of which were true: its the products, not products have used several times no problem, its the serious of products at once again at home and in different spas used several products no problem, its th