Novotel Saint Brieuc Centre Gare

Perfect

The hotel itself as a building is wonderful,splotlessy clean and prefectly kept. HOWEVER, the hotel management is terribly poor and only caring for money. People working at the hotel are on the same wavelenght: despite their young age and their status, they are all behaving like arrogant billionaires (that they are not). Result: poor service (? which service?) and nasty ambiance. A few examples, just to wet your appetite: 1) the hotel refused to apply the family fare (2nd room at -50%) because of a 'computer problem'; clearly, they did not offer any compensation, not even a free breakfast or drink for the almost 100 € I had to pay with respect to the discounted fare; 2) because of an electrical problem, our car was stuck in their internal garage on a Sunday, and I had to call an emergency service. We kindly asked to keep one ONLY of the two rooms for an extra hour (until 13:00 instead of 12:00) while waiting with our two kids for the tow truck. The nice reply from the 20 y.o. lady receptionist was "We are fully booked. If you are not out within five minutes, I will have your luggage being thrown out of the rooms. But I would not mind if the four of you sit at the outside tables of the hotel, even if your stay is over". Please allow me not to refer what I replied. It is clear that the cleaners could not clean all the hundreds rooms at the same time and that allowing us to stay for one hour more would have been a simple courtesy. But no. Kindness brings no money. To summarise: the hotel is fine as long as you go for one night and you treat them as the animals they are. If you plan to enjoy your stay, better choose a less beautiful hotel but with human beings. These people are fake and arrogant, I tell you.

Very nice hotel, but restaurant servers are not presenting the 4* hotel brand. You feel as if you are facing the service of kebab shop. Taking time, explaining the menu should be the part of their service.

Beautiful hotel, fresh and modern interior in a classic building. We stayed in a standard room, but it was really well designed. A very nice combination of rough bricks on the wall and beautiful carpet. The staff we interacted with was all very young but very professional and welcoming. Amazing value.

If you have to go to St. Brieuc, the Novotel is a good option. We booked a Junior Suite and it was spacious and very comfortable. There was a fridge with a few complimentary non-alcoholic drinks, a safe, a spacious bathroom with excellent shower and tea and coffee making facilities. The hotel is very well kept and the public areas were attractive. The setting of the historic building in an old square/courtyard is appealing and my only criticism would be that it is a little far from the main action for restaurants, particularly when returning after dinner in the rain with an uphill walk back! St. Brieuc is not a town I would return to but the hotel, part of a chain we don't usually use, encouraged us to seriously consider Novotel in future. We didn't have breakfast as we had booked lunch in St. Malo but as an overnight stop, the hotel offered a lot with safe underground parking at 5 Euros a night for hotel guests which was very good. Despite the shortcomings mentioned, for the overall experience of the hotel itself it is worth 5 stars, but that is based on a Junior Suite which would always be my preference.