Four Seasons Resort Rancho Encantado Santa Fe

We chose the Four Seasons Resort Rancho Encantado in Santa Fe to celebrate our anniversary. During my massage, the therapist applied oil directly to my hair without asking. My hair was drenched, and I had no way to fix it before our anniversary dinner—it left me feeling uncomfortable on what should have been a special night. I reported the issue to the hotel and followed up by email, but I never received a reply. At this level of property, I expected acknowledgment and a simple apology at minimum. Four Seasons is known for its service philosophy, and I hope management reviews this situation so other guests aren’t put in the same position. The rest of the property is beautiful, but the lack of response to a clear service issue was disappointing.

A nearby favorite local hangout for entertaining guests or stopping by for a quick bite, especially the M-F happy hour from 3pm to 5pm. Recently shared happy hour drinks and assorted snacks and it didn't disappoint. The drinks and bites were prepared perfectly. When not busy, the service is exceptional as it was during this recent visit. Great to have this option nearby.

Tucked in highlands overlooking the desert, this hotel as all the amenities and excellent service you would expect. Highlights: we did the bike tour of the valles caldera. worth every penny. beautiful lush scenery you’d think you were in montana not new mexico. guide takes you there e-bikes are the bomb, scenery instagram worthy. don’t hesitate to ask them to light the fire in your casita. special experience to fall asleep by the fire. pool is a pleasant 83 degrees. do the sunrise hike off the back of the resort. beautiful. short 15 min drive to santa fe.

My husband and I stayed here last week and thought it was wonderful. The entire property is very quiet and relaxing. The staff were outstanding—every team member made a point to ask if we needed anything and were consistently helpful. Our casita was comfortable and private, and we thoroughly enjoyed spending time on the patio. We took advantage of the complimentary shuttle to the downtown area each day. In addition to recommending restaurants and making dinner reservations, the shuttle dropped us off and provided a return trip, which was incredibly convenient. We also enjoyed the short, easy trail located behind the property. Upon arrival, there was a small snafu with our reservation. The manager personally greeted us with a sincere apology, explained the situation, and made things right. A big thank you to Andres for his professionalism and kindness. The only downside was our experience at the Terra restaurant—we didn’t care for the dinner. However, our waitress was excellent.

Santa Fe resident of 20 years. Not sure what is happening here, but what used to be a great venue, has fallen to the bottom of my long list of Santa Fe dining favorites. Last night, the Thursday prior to Indian Market weekend, (one of the three busiest times in town), this restaurant was nearly empty at 7:00. The bar was even emptier. Once seated for dinner, we waited for 20 minutes with only water served. No waiter. There were a sum total of two waiters on the floor. Finally, our waiter showed up, apologized for the delay, and took our drink orders. they arrived 10 minutes later, with two correct cocktails, one had to go back. The meal was actually great, but the mood was off by then considerably. Departing the hotel, headed to our driver, I heard arguing as I approached the car. The valet was yelling at my personal driver, (not an UBER), and was berating his Asian background, making squinty eye gestures. As it happens, the driver told me en route to the 4 seasons, that he and his wife often go there for drinks. He mentioned this to the valet, Robert, who said,"I doubt that you can afford it". Pretty amazing interaction in front of guests, including my 96 year old mother. The valet had apparently started the confrontation with my driver because he demanded that he pull up an extra three feet. He wasn't even close to the entrance steps, and there WERE NO OTHER CARS! When the driver explained he was picking up an elderly client, the driver tried to open his car door, and eject him from the car. Either 4 Seasons has gone to the bottom of the barrel for hiring, or they need refresher courses in civility to guests. For me, it was the end of an unpleasant evening, as well as a former favorite place of mine, now scratched from the list.

The worst experience ever! The front desk are clueless on what they are doing. One of them Carlos even hung up on me. They double billed me and overcharged me and the useless manager Andres couldn’t help me with an issue, completely useless. Argued with me for 30 min, the worst customer service skills. I spent over $3.5k for 2 night stay. Would never come back and don’t recommend this property!!