Eldorado Hotel and Spa

Location: The hotel is situated in an excellent location, just a 5-minute walk from The Plaza, making it convenient for shopping and dining. Guests appreciated its proximity to historic Santa Fe, providing easy access to various attractions.(based on 1 review)

We spent our summer vacation in Sante Fe at the Eldorado Hotel & Spa. Our family loved exploring the town and hiking and then spending the rest of the afternoon at the pool! The staff were really friendly and the service was fast. Both my husband and I enjoyed a massage at the spa and Steve worked on both of us. He was amazing! Overall we really enjoyed our experience at the Eldorado and will stay there on our next trip!

Eeegads,,,never again. Wanted a wood burning fireplace- even brought lots of my own wood based on the poor reviews of wood unavailability. Also brought a microwave based on poor food reviews. Brought an N95 mask for the reported mold. Also brought my best attitude to deal with the variety of reported staff negative characters. But...... Being Hilton Diamond, I stay about 100 days a year at various Hiltons, which is why I moved next door to the Hilton after one night. Why? More to follow. So before unpacking in my fireplace room, I built a nice fire. The wood was in a big duffle, the valet did not know I had wood. Checked to make sure chiminy was clear. Fire got going, with some smoke as usual, but about five minutes later the room filled with SMOKE! The chiminy had obviously not been cleaned in a very long time, which would match the intense wood creosote smell when I entered the room, charming as it is, but could be very dangerous. Shortly the manager and security appeared, throwing open the duffel bag pointing and harshly saying that no external firewood could be brought in,, and it would be put in storage until I left. WELCOME to the Eldorado! Room service- called to order, and was told the food service was temporarilly suspended. They suggested a restaurant nearby. Yea right. Into the swim suit for a swim- pool wqs deserted with trash and leaves blowing. Yikes! A staff member appeared and said the pool would be reopening in a few days. OK. Sat down in the lobby, to contemplate my first hour in the hotel. Another staff person appeared, and mentioned I could not sit in the lobby in a swimsuite . Very classy old style hotel (old smelling too-moldy) -makes sense,, Asked I there was beverage service in the lobby and was told the bar would open in awhile. Manager from the fireplace was behind desk, and shot me a disapproving look. Approached desk, and after waiting withno customer there, asked if I could leave immediatly, and not be charger. BIG SCOWL! Being Diamond, the HIlton heeps a few wooms just for Diamond members, and I knew they would take me. Long story short, the manager was eventually called over and in no uncertain terms said I could leave the next morning early, and summarized the extraordinary charges for exiting this viper pit. So be it. Lesson learned. The Hilton was wonderful, and up to par, just no wood fireplace. BTW, my confiscated wood disappeared. AVOID!!! There are other wood fireplaces.