Catalonia Playa Maroma - All Inclusive

Location: The hotel is situated on beautiful white sands and surrounded by jungle, providing a serene atmosphere. Despite being far from the city, it offers great access to the beach, which is shallow and perfect for children.(based on 1 review)

2nd time here....arrived at 11:00am...currently 4:01 pm still have not been assigned a room. Heck in us 3:00. I'm booked with 2 beds, I'm traveling as a single, so they have asked me to switch rooms tomorrow to a 1 bed room. Really!!!! But they can't accommodate me in the building I requested. Looks to me that they need to hire more cleaning staff. I like the place, the beach gets covered in sargassum but they clean it constantly. White powder beach good good. They just need to straighten up their act at front desk and cleaning. People in my group got here 2 hours after me are in their rooms....I am sooooo frustrated!!!!!! Due to 5 hour delay on getting a room, and lack of front desk being concerned, I give this place a 3* rating.

This is our second Catalonia experience in Riviera Maya and white there are areas for improvement, the trip was still lovely. Before I get to the pros and cons I need to start off with the staff. Thank you to Roberto for expediting our checkin on arrival day when one of group members started to feel ill and needed to lay down - greatly appreciated! Yolanda kept our room clean and tidy esch day and made sure we had everything we needed! Dianadria (not sure I spelt that right) was fantastic at the Italian and Bloved restaurants Giovanni was our main guy at the pool and beach bar - kept the best drinks and shots coming even during the thunderstorm.. he also put up with our groups shenanigans. His side kick Antonio was also an all star throughout the week! Lastly a big thank you to Carlos and Alejandro at the Lobby Bar and Night Club shaking cocktails like nobody else ! Now the Pros and Cons The resort grounds are beautiful and meticulously maintained by staff. The Main walkway from the lobby to the beach / rooms is very jungle like and beautiful- but because of this- BRING BUG SPRAY those suckers will get you good. (Alao a snake fell out of a tree and smacked my husband in the arm - he didnt think it was funny.. the rest of our group did) We decided to do the Privilege Superior room and loved its layout, bed, pillows and close proximity to the beach and restaurants (Building 5). The food at all of the restaurants was great - our fave was the Italian and Mexican. The buffet has a lot of options however it does not change very often..but nice to have variety ( we liked the sushi). The beach is beautiful- truly where we spent a majority of our time. Do note that some guests encountered jellyfish and one a stingray. The pool was excellent lots of room and chairs. The feedback: Compared to the other Catalonia near by this resort seems to lack entertainment and by that I mean the other Catalonia had FANTASTIC cruise like shows with costumes and props and here rhe staff did their best. The rock show and fantasia were great. The night club mever really got going.. probably because the DJ is upstairs and not approachable to take requests.. playing the same playlist over and over...which is likely no one joined in. We were told you needed reservations for dinner at BLoved.. so we made one.. and still ended up waiting 20 minutes as it seemed as though walk ins were being taken still. The 24/7 room service was bad.. we ordered once for dinner.. the options are not good..i mean you cant even order fries! just a basket of fries that takes 2 minutes to make. Same with the "late night snack bar" - definitely needs improvement. While we did pay for a couples massage.. we did not do our water circuit that was included...we saw the "spa" and decided it wasnt worth it.. which again is disappointing because the spa at the other Catalonia was awesome! Another let down as a Privilege member. Lastly... this is our second time as Privilege members and our second time bei