Nickelodeon Resorts Riviera Maya

The hotel, the best but to pricy, so gritty expecting 6000 pesos for a less than 50 dollars game. Also not making up to the agreement, between Trip and Nickelodeon together. Last time I use both

Excellent destination and the best price was found on trip.com. My 8 year old son had the time of his life! I highly recommend this resort if you are traveling with kids!

My experience is for the day trip to go to the water park. We paid $600US for 2 adults, and two boys (6 and 9) to go to the water park, as we were staying at another nearby resort, Grand Velas. Grand Velas is beautiful but does not have water slides, different vibe. So we wanted to let the boys have a fun day at a water park! At first it was pretty fun, we got there right when it opened and beat the crowd for the water slide lines which I would recommend. Get chairs right away, people ‘save’ them and it gets hard to find shade after a couple of hours even half the people are not actually using the chairs. Food was fine, it was what we expected from other reviews. Service was quick. When we left through the gift shop we were checking out the Garfield merchandise with our older boy and buying him a water bottle which was $40 but he loved it. We looked for our younger son who doesn’t venture too far, and he was being told off by an employee because he had accidentally bumped into a water bottle and it broke. She was showing him how it was broken and he looked scared. I came over to ask what was required of me and she said I had to buy it and I said fine, and bought it. But this left a very bad taste in my mouth. Then I asked someone where to get a taxi and they said main lobby, so we went there. At main lobby I asked for some help to get a taxi and mentioned my family was just inside getting some air conditioning. The worker told me to get them out immediately as we were not paying guests, and to walk back to the park. This service was bad but maybe norms for the area, grand Velas is definitely a different class. We were planning on going to Nickelodeon next year but not after this.

As another reviewer has stated, this hotel is very disappointing for the cost. It is incredibly inconvenient because the rooms are located in one building with two restaurants there and an expensive store (smaller sized plushies cost $75). The lobby is a shuttle ride away (walking distance of about 20 minutes, but not advised by staff because of wild hogs in the area). In the lobby there are two more restaurants, one of them being the only buffet where you can eat breakfast, a small lounge and a small kids’ lounge next to the reception desk, which is convenient, and of course a store where everything is ridiculously expensive. The water park is in another building and another shuttle ride away from the rooms (it is walking distance from the lobby), where you can eat lunch. There is a kids club in the same building as the rooms, but it’s not easy to find. Almost everywhere you want to go to, you need to take a shuttle and probably wait in line. Half your time is wasted waiting for a shuttle. This is extremely inconvenient for people with very small children that are in strollers. It also gets annoying after a few days, because it feels like you’re constantly rushing to catch the bus. I’m still at this hotel and can’t wait for this trip to end so I can actually rest. I wish I could rest by the pool, but that’s located directly in front of people’s rooms on the first floor, making you feel like you’re intruding. Having travelled to several different countries and stayed at various hotels and resorts, I have to say that this is one of the worst experiences I’ve had in my travels. The staff has been very kind and helpful, but the layout of this resort and the constant back and forth between buildings is very unpleasant. The evenings are also pretty boring in terms of entertainment because the only entertainment available is at aqua nick, where once again you have to take a shuttle for going and returning. Whatever fun my kids are having is at aqua nick, which is available to non-hotel guests as well with a day pass. The kids club events are also hard to find because everything is so scattered and chaotic. All the fun things that are advertised on their website come at an additional cost. The only free thing is the character meet and greet, which lasts for maybe two minutes before you’re politely pushed out. If you’re considering this place because of the videos on social media, reconsider staying here. I got excited too watching those videos, but ended up being a letdown. Those videos don’t show the lines for shuttles and the constant back and forth. Instead stay at a hotel where the entire property is in one place that you can walk through and just get a day pass for Aqua Nick for the water park experience.

The manager held me and my children hostage for hours! Refused to allow valet to bring me my car. Law enforcement was called. Terrible experience! To top it off my 7 year old son almost lost his finger! The doors to the restroom in the lobby weigh a TON! It smashed and cut his finger open almost amputating it!

Staff are very helpful, eager to help and was very good with communicating in either French or English, which we find amazing. Room was clean and comfy. Water was clean. The water park was loads of fun.