Hilton Tokyo Odaiba

Good service, but maintenance and consistency could be improved. I stayed for 3 days and 2 nights. While the overall service and location are good, a few details made the experience fall short of true 5-star standards. Pros: • The washroom is spacious and clean, with strong shower pressure that feels great after a long day out. • The anti-slip mat is a thoughtful touch since the bathtub can get slippery. • Toiletries and body lotion are of decent quality. • The in-room iron is convenient, no need to request one. • The room includes a small balcony and is non-smoking friendly. • The complimentary slippers are comfortable and well-made. • Staff are polite and helpful throughout my stay. Cons: • The bathroom mirror fogs up completely after showering — it would be great if anti-fog mirrors were installed. • My room key card was disabled after the first night, requiring a trip to the front desk for reactivation. • The cupboard doors are old and difficult to open, making noticeable noise. • Breakfast is decent but repetitive. During peak times, guests were directed to a temporary seating area where food wasn’t replenished promptly. • After housekeeping, my used towels were removed but not replaced. • The carpet feels dusty, suggesting it could use a deep clean or refresh. Overall: The staff are courteous and professional, and the basic comfort level is good. However, for a 5-star hotel, the property feels a little dated and service consistency needs improvement. With some attention to maintenance and small operational details, this could easily become a much better experience.

I’ve been in this property on 2019 and, despite the 6 years in between, the hotel kept is style and it is still a solid choice while traveling in Tokyo. Position is good with good access to metro or a 15-20€ Uber ride to the major sightseeing points. Room is also very good with breathtaking views over the bay. Breakfast is a good mix of western and Easter cuisine. Only downside is the fact that the pool is not accessible for free. As HH Gold member I’ve would have expected more a free pass rather than a discounted entry (25€).

I have great exprience at the hotel and the site.. hope i can back again. Thank You trip and Hotel