The Gritti Palace, a Luxury Collection Hotel, Venice

Great hotel!

Beautiful room and great location — that’s where the 5-star experience ended. Housekeeping missed basic amenities (human error, fair enough). Then came a billing mistake at dinner, which no one flagged to the front desk. Tip: check your bill carefully at checkout OR you don’t mind paying your next table for a dinner . Worst part? Dropped at the wrong water taxi stop with no assistance. Five suitcases, zero help — hope you're fit for your departure workout. A luxury check-in, but a DIY check-out. And water? ONLY Two complimentary bottles. After that, it’s minibar prices or if you don’t mind drinking from the tap??? Tips n trick “(not a complain)” If you're paying extra for a Grand Canal View, don’t assume you’ll get a balcony — that detail isn’t clearly stated on the website. For the premium price, you’d expect more than just a maybe. Plenty of style, but the service needs to catch up with the stars.

I would like to sincerely thank the wonderful staff who made my birthday so incredibly special. You made me feel important, valued, and truly cared for. My birthday dinner was nothing short of superb and truly blessed, an experience I will never forget. Your kindness, attention to detail, and professionalism touched my heart, and I will remain forever grateful for everything you did. I promise to find a way to give back to each of you for the warmth and generosity you showed me.

Stepping back in time ,into the 13th century, in the magical Gritti Palace , I have just returned from my birthday trip in magical Venice , to my Italian family in the Gritti Palace ,, this hotel & staff & management are all amazing & give 5 star in Excellence in of service, Seeing the handsome concierge staff & Michele he’s so wonderful & friendly he remembers me every time , with a smile & Italian welcome kiss, baci, as it was my birthday, the beautiful lady reception manager Silvia, again she remembered me and came from her desk to hug & kiss me.l, also Ivan the reception manager & all staff are wonderful,, the Gritti is accessible if you are in a wheelchair or have mobility issues, although the lifts are quite tight to get into ,& you have to go in backwards, as there is no turning space, but everywhere else is accessible , the amazing Gritti terrace ,the lounge & all areas, the only motorized wheelchair accessible bedroom room is the “gigilio prestige room” or Venitian room,” or a very expensive suite ,which I could never afford, it was lovely chatting to Silvia about her family , & the wonderful Michele from concierge chatting about his family & working in venture ce city, he escorted me from the Gritti to the public vaparetto stop back to the Monaco & grand canal after my birthday stay, nothing is too much bother for him,always smiling & cheerful , this place is fabulous Venetian glamour .’at its best , where else can you sit having a beautiful birthday lunch with gondola passing by, the glittering of the of the sunset on the grand canal, daily Venetian life passing by as the locals navagate their daily life on the boats, it’s amazing to watch the canal traffic, And finally “my favourite staff member. , “Mr Sergio “the handsome charismatic restaurant manager , he is amazing again welcoming me with Italian birthday kisses, the club del doge beautiful restaurant is amazing , Venetian fresco, murano chandeliers ,what beautiful ambience , Sergio always looks after me,it’s the little touches that make hospitality wonderful , & he knows how to do it well , he is so professional at his trade , you can tell he has many years of hospitality experience , he is a asset to the Gritti Team, even before I asked ,he anticipated he removed chairs for me to access the table, even noticing that when I tried to lift a bottle of water to take my medication , & my hands were shaking ,he quickly got a member if staff to pour the water, then in the evening he made space for me to sit in club del doge , & present me with a lovely surprise , of a “Buon Comleanno Angelina “ birthday plate, & made sure all his lovely restaurant staff came to my table to wish me happy birthday, also it was a pleasure to meet the handsome new French Italian restaurant manager, he was so lovely chatting to me , he’s very nice & charming , the Gritti Palace staff all look after their disabled guests no problem is too grea

This place is beautiful, very clean with breathtaking room and views. I took out one star because I did not like the concierge. I felt like they were rude and inattentive to our needs. It’s like we’re being dismissed too quickly. It gave us the feeling that we’re bothering them when we’re not even done asking questions. It’s not like there were lines behind us. That’s my only complaint other than that we had a great time and their breakfast buffet is amazing and so are the staff.