Mount Juliet Estate, Autograph Collection

Location: The hotel is situated in a beautiful area, providing guests with stunning surroundings and convenient access to local attractions. Its location enhances the overall guest experience, making it highly recommended by visitors.(based on 1 review)

A mixed and slightly disappointing experience, particularly for the price. Stayed at the Manor House for 1 night. The room rate was €589 for 2 adults. Given the price point, my expectations of the property were high but were not fulfilled. The pre-arrival experience was good and the concierge team was helpful and assisted with on-site restaurant reservations. On arrival staff were friendly and it was possible to check-in a couple of hours early which was appreciated. It didn’t feel like staff had much awareness of the applicable Bonvoy benefits. Even where these can’t be offered it would be nice to have them acknowledged (e.g. ‘sorry we couldn’t offer you a room upgrade on this occasion’ or ‘would you like a 2pm check out’). The room (a Junior Suite) was spacious but worn and tired. The standard of maintenance and housekeeping was not in keeping with the price point. A socket was loose on the wall, carpets and upholstery were stained, there were dead flies on the windowsill and unsightly loose cables between the TV and wall outlet. The Nespresso machine in the room was visibly filthy and didn’t work. When I called about this I was informed that someone would call to the room in a few minutes. Well over 30 minutes later I had to call again before the matter was resolved by a helpful staff member. Lunch at the Manor House bar was average. The food and beverage presentation was basic at best and the food quality was fine but nothing more. Service varied depending on the staff member. Dinner at The Hound was excellent, as was the service. Breakfast was also served at the Manor House, while the service was excellent there were several flies around the table and the food quality was average. I ordered an eggs royal and the salmon was not well trimmed. Overall this is a beautiful property and setting but the hard product and service standards are not in keeping with the price point.

The restaurant staff is very friendly. The food in the breakfast room / dining room was good, and featured generous servings. The golf course is beautiful, and the pro shop staff is very friendly.