DoubleTree by Hilton Hainan-Xinglong Lakeside

Much happy to stay at Hilton Winning for third time. Facilities and service pretty good as same as before especially excellent experience provided from front desk Kate. She arranged nice room for us, RM#9999, i like this lucky number! Welcome fruits also good, the oranges very sweet, the amazing thing is she arranged the same fruits for my the other normal room. She is professional because she treats the guests equally and not the difference of room types. Also as the repeat guest, the feelings she gave us more like friends, this made me feel a sense of belongling. One suggestion that breakfast should be better and richer, more fresh food and less premade dishes. juice…biscuit(got wet and went soft)…Last looking forward the forth time stay...

Very equipped and great hotel for families. I definitely recommend it.

Great hotel with amazing facilities. Super clean hotel with friendly staff

Lovely pool, rooms a little outdated

Glad I booked this room. The easy pool access was the highlight. We felt like we got a villa for a cheap price. The room and the pool were very clean. The service could have been better though. Like the afternoon tea at the lobby. We requested it to be delivered in the room but it was not allowed so we need to get it at the lobby. Second was the room service. There were many dishes that were not available in the menu and the staff made a mistake twice with our order. It took us an hour or so before we can finally eat our dinner. Overall, we would still want to stay here again.

Stayed in hotel for 5 days, very quite environmental and super dog friendly. Have plenty of parks to walk at, beach is around 10mins drive. Oh and this breakfast, top of the line :) Definitely worth the money spent.