The Westin Surabaya
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1 room, 2 adults, 0 children
All properties in Wiyung
The Westin Surabaya
No. 1 of Premium Hotels in Surabaya
Jl. Raya Lontar No.2, Lontar, Babatan, 60216 Wiyung, Surabaya, East Java, Indonesia
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Last booked 17 hrs ago
Highlights
Delicious breakfast
Comfy rooms
Great views
Free parking
Lots to doShow more
Amenities
Golf course
Sunbathing area
Outdoor swimming pool
Spa
Massage room
Executive lounge
Gym
Public parkingFree
All amenities
Property Description
Renew in the elegance of the city view with The Westin Surabaya. Have a wellness-focused stay at our 5-star hotel in Surabaya, Indonesia, with a touch of luxury for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids, and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which is nestled conveniently near Satellite Toll Road and Juanda Airport.
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9.6/10
Great. There's a shopping mall right downstairs, and the service was excellent too.
All 129 reviews
Surroundings
Airport: Juanda International Airport
(23.2 km)
Train: Tandes
(5.5 km)
Train: Stasiun Kandangan
(9.5 km)
Landmarks: St. John Paul II Chapel
(<100m)
Landmarks: GSJS Church Pakuwon Mall
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
16
Westin Club Two Double Room Non smoking
2 Double bed
38m² | Floor: 37-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Junior King Suite
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Video streaming services
Check Availability
14
Westin Deluxe King Room Non smoking
1 King bed
38m² | Floor: 29-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability
19
Westin Club King Room Non smoking
1 King bed
38m² | Floor: 37-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
16
Westin Junior Suite Club lounge access
1 King bed
47m² | Floor: 29-39
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
13
Westin Deluxe Room 2 Double bed
2 Double bed
38m² | Floor: 29-39
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability
16
Executive Suite Non smoking
1 King bed
78m² | Floor: 29-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
16
Westin Grand Suite Non smoking
1 King bed
97m² | Floor: 29-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
9.6/10
Amazing
129 reviews
33 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 7 months.
- Cleanliness9.7
- Amenities9.6
- Location9.7
- Service9.6
Average for similar properties in Wiyung
Review summary
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Location: The hotel is frequently praised for its excellent location directly connected to Pakuwon Mall, which offers convenience for shopping and dining.(based on 23 reviews)
jetlagger
November 29, 2025
Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
branM
August 22, 2025
Excellent breakfast! The room is superb clean! I will recommend this hotel to all my friends going surabaya.
Yinnixiaosi
July 12, 2025
酒店挺好點的 就是沒有tc接口 還是老式的usb接口
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Stevenxu
August 12, 2025
很好，樓下就是商場。服務也很好……
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Guest User
July 12, 2025
Rooms, Breakfast, services, no words to describe! Will be back❤️
Anonymous User
November 26, 2025
Convenient location, connected to Pakuwon mall.
Good facilities and top service
Guest User
August 10, 2025
I would like to extend my heartfelt thanks to all of you for your outstanding service and warm hospitality during my stay. Every interaction – from the front desk to housekeeping and dining – was marked by professionalism, kindness, and genuine care.
You made my visit not only comfortable but truly memorable. I deeply appreciate your efforts and attention to detail.
WutLee
February 3, 2025
The Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable.
What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks.
If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families.
Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!
Services & Amenities
Most popular business facilities
Golf course
Off-site
Sunbathing area
Outdoor swimming pool
Spa
Additional charge
Massage room
Executive lounge
Gym
Public parking
Free
EV charging station
Bar
Nightclub
Restaurant
Taxi booking service
Conference room
Additional charge
Multi-function room
Business center
Children's pool
Playground
Free
Kids' club
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Car charging facilities
Valet parking
Additional charge
Transportation
Taxi booking service
Business services
Multi-function room
Multimedia display system
Conference room
Additional charge
Business center
Fax/copying service
Additional charge
Wedding service
Front desk services
24-hour front desk
Translation tools available
Host welcome service
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Luggage storage
Wake-up call
Languages spoken
English
Chinese (Mandarin)
Indonesian
Food & drink
Convenience store/kiosk
Bar
Lobby bar
Room service
Public areas
Shopping mall
Executive floor
Non-smoking floor
Executive lounge
Elevator
Ventilation system
No smoking in public areas
Smoking area
Health & wellness
Golf course
Off-site
Gym
Massage room
Sunbathing area
Foot bath
Spa
Additional charge
Public baths
Body care
Light therapy
Yoga session
Activities
Home theater
Nightclub
Planting and picking fruit and vegetables
Cleaning services
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for children
Children's meals available
Children's toys
Playground
Free
Kids' club
Children's pool
Accessibility
Braille signs
Pool ramp available
Stair-free main entrance
Wheelchairs available
Accessible rooms available
Safety & security
CCTV in public areas
First aid room
First aid kit
Fire alarm
Fire extinguisher
Security personnel
Carbon monoxide alarm
Intruder alarm
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
The property will provide check-in details after booking
To check-in, contact the property in advance.At the same time, please provide your flight information, proof of identification, your check-in time
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The guest checking in must be between 18–99 years old.
Paying at the hotel
Property Description
- Opened: 2020
- Number of Rooms: 242
Phone:+62-31-29710000
Email:wi.subwi.reservation@westin.com
Renew in the elegance of the city view with The Westin Surabaya. Have a wellness-focused stay at our 5-star hotel in Surabaya, Indonesia, with a touch of luxury for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids, and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which is nestled conveniently near Satellite Toll Road and Juanda Airport.
Frequently Asked Questions
What are the check-in and check-out times at The Westin Surabaya?
Check-in at The Westin Surabaya is 15:00, and the check-out time is until 12:00.What are the check-in and check-out times at The Westin Surabaya?
Is there a pool at The Westin Surabaya?
Yes, The Westin Surabaya has a pool.Is there a pool at The Westin Surabaya?
Is The Westin Surabaya pet friendly?
No, pets are not allowed at The Westin Surabaya.Is The Westin Surabaya pet friendly?
How much does it cost to stay at The Westin Surabaya?
Prices at The Westin Surabaya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at The Westin Surabaya?
How to get from the closest airport to The Westin Surabaya?
The closest airport is Juanda International Airport, and it is about 43 mins from hotel by car (23.2 km).How to get from the closest airport to The Westin Surabaya?
What is The Westin Surabaya cancellation policy ?
Typically, cancellations of The Westin Surabaya can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions.What is The Westin Surabaya cancellation policy ?
Which popular attractions are close to The Westin Surabaya?
The Westin Surabaya nearby attractions include St. John Paul II Chapel, <100m from your search (straight-line distance).Which popular attractions are close to The Westin Surabaya?
Can I park at The Westin Surabaya?
Yes, The Westin Surabaya could offer free parking, a parking garage, or paid private parking on-site for guests. For specific charge information, please see the amenities details above or contact The Westin Surabaya.Can I park at The Westin Surabaya?
Where is The Westin Surabaya located?
The hotel address is Jl. Raya Lontar No.2, Lontar.Where is The Westin Surabaya located?
What is the nearest train station from The Westin Surabaya?
The nearest train station is Tandes, which is about 19 mins from hotel by car (5.5 km).What is the nearest train station from The Westin Surabaya?
About This Property
| Nearest Airport | Juanda International Airport |
|---|---|
| Distance to Airport | 28.63KM |
| Nearest Train Station | Tandes |
| Distance to Train Station | 5.53KM |
| Average Price From | EUR236 |
| Hotel Star Rating | 5 |