The Rex

The antique architectural style is full of Swiss style; the enthusiasm and friendliness of the front desk lady make everyone feel like you are at home.

I love the philosophy of this hotel, sustainable development and zen! The staff is very friendly and give me good suggestions all the time! The sourdough from the bakery is extremely nice. I love their pizza, cinnamon rolls and cookie! The grill room provide delicious meat and wine! The breakfast is super yummy! The room is very cozy and warm! I love the rainforest shower, the furniture and the books! The spa centre and the garden make me relax! I will come back and recommend to everyone!

Was beyond excited about my first visit to Zermatt. A tour company booked my group into the Rex for 6 nights. My traveling companions were given a queen room which was spacious with lovely amenities appropriate in a 4 star hotel. I was booked into a single room, 38, which was like a dorm room, spare at best, with no amenities. Upon opening the door to the bathroom, a strong odor of sewage overwhelmed me. I reported this to the front desk and they responded as if this was not a new problem and they would address it. I requested another room and was willing to pay to be upgraded. Unfortunately, due to the length of my stay, to give me another room would have required 3 room changes and no upgrades were available. Despite numerous attempts to improve the situation the odor did not improve. The last attempt was the placement of a huge bottle of air freshener in the bathroom. After 2 nights, they were able to change my room to the same accommodation on the floor below, 28. Logically, this would not be better as my assumption is that sewage moves with gravity. I agreed to the change and for the first 2 nights, there wasn't an odor. The next day, the sewage smell became apparent and I reported this to the front desk. They were fully booked and unable to offer me another room. They did offer to waive the reservation cancellation fee if I chose to check out early and find another hotel. This was not a viable option as I was with a group who were happy with their accommodation. In the 2 single rooms I stayed in, in addition to the smell of sewage, I could hear people going up and down the stairs, the sound of water running, the person in the room above me and the sound of bottles being dumped in the trash. When I initially reported the odor to the front desk manager, I told him I felt like Cinderella in the single room compared to the room my traveling companions had. No offer of compensation was offered until I contacted our tour operator who negotiated a complimentary dinner for my party of 3 at their restaurant, Stockhorn. I do not feel a dinner properly compensates for 6 nights of dorm room accommodations including the smell of sewage. I have never had a problem like this in my travels and feel this should qualify as a health code violation. On the up side, their bakery made delicious bread and if they could have piped that smell into the bathroom, my stay may have been more pleasant. I WOULD STRONGLY CAUTION ANYONE FROM BOOKING A STANDARD SINGLE ROOM. If you choose to stay at the Rex, upgrade. As mentioned above the queen room was lovely.

We went here for dinner and was very surprised. The service was great and the food tasted fantastic. We had pork belly and ribeye steak. The meal was cooked over coals which made it tasty. The service was quick and with a smile. If in Zermatt again would go here again.

I stayed in this hotel about 30 years ago on a one week ski trip. That stay would have been one star. I had a single room at back of hotel which ******. I note from some recent reviews that the single rooms still suck. This time I booked a superior double overlooking the Matterhorn and really enjoyed the 2 night stay. I hardly recognized the hotel since its been refurbished and modernized over the years. We saw the Matterhorn for 5 minutes since weather was cool and cloudy. However we enjoyed the room, the ambiance, the location and breakfast. Its a short walk to the main drag with many restaurants and cafes close to the Rex. Definitely five stars this time.