White Swan Guest House (Zhaoqing Hubin)

Cleanliness: The hotel maintains high standards of cleanliness, with many reviews emphasizing the spotless condition of rooms and common areas. The housekeeping staff is commended for their thoroughness, ensuring a comfortable stay for guests.(based on 592 reviews)

Ver good location in the city centre. Smoking is smell is everywhere despite signs of no smoking.

I want to start off by confirming that 95% of guests who stayed here gave it an outstanding review, they certainly earned it. The check-in was fast and efficient, Guest Services staff were friendly, and courteous, we felt welcomed and our business is appreciated. The room is spotless, housekeeping staff did an excellent job. It is well appointed, and the decor is modern and elegant. We had the cozy 2-bed room and the beds are a good size, much bigger than a standard twin bed, and were comfortable. The TV has a lot of channels to choose from, but most of them are in the Mandarin language, surprisingly they had the NHL playoffs live showing on one of the channels. I want to give special thanks to the Guest Services Supervisor Qiuyan Mo，ZhaoQing is experiencing a heat wave the past few days, and apparently because of a installation miscalculation, the hot weather turned the cold water taps in the hotel hot, in all my years of traveling, I have definitely experienced not having enough hot water in my room, but never no cold water… Qiuyan Mo did everything possible to try to alleviate the problem. It was surely not her fault, and there really is nothing she could do, but she immediately took the responsibility, and was very apologetic, she offered to upgrade us to a more superior room, but since that would not solve the problem, we declined. She also personally delivered a complimentary fruit plate to our room, and left instructions for her staff to make sure we’re comfortable and to satisfy all our needs. Even though it was not ideal to shower and brush teeth in what seemed like 36°C water, but because of the way Qiuyan Mo handled the situation, made it a little more bearable. I would definitely recommend this hotel because the staff are all well trained, professional, and hospitable. I would certainly be booking this hotel again the next time I am in ZhaoQing.