Things to do in Albufeira

My family of four had a reservation for a boat tour. Before our scheduled departure, we visited the Praia do Carvalho cliffs (highly recommend!). When we returned to our car, we discovered it was completely blocked in by another vehicle, making it impossible for us to leave. While anxiously waiting for the driver to return, I had to hike up into town to find cell service so I could contact the company.This tour was especially meaningful to us, as each of our family members gets to choose 1 activity per trip, and this was my son’s choice.I fully understand the company’s no refund policy, and I never asked for a refund. I simply requested the possibility of rescheduling or joining a later departure due to circumstances that were entirely beyond our control.Instead, I was told (abruptly with attitude) that no changes could be made within 24 hours. We were very disappointed by the lack of flexibility, especially given that there were still available seats on the boat… so accommodating us would not have resulted in any loss of revenue for the company.Unfortunately, we were ultimately unable to rebook at an additional cost of €200, as we could not afford it. This meant my son missed out on the experience he had been most excited about. Instead, we were left feeling like once our payment was made, the customer no longer mattered.I am sharing this not to dispute policy, but to highlight how much of a difference empathy and basic customer service can make. A small amount of flexibility would have completely changed our experience for the better.

Reall great day out for kids. Lots of activities and great staffs. Highly recommended.