Spain | Valencia Airport VIP lounge

1. Lounge staff will check your passport, boarding pass and e-voucher, and verify that the name in English is correct before redemption. Therefore, please provide the exact name in English as shown on your flight ticket or boarding pass when placing the booking.

2. The lounge does not operate on a reservation system. If the lounge is full due to special circumstances, please wait patiently in line. As lounge usage fluctuates, we cannot predict the number of guests at your arrival time.

3. Staff are on break from 2:00 to 6:00 GMT+8. Guests needing lounge access during this period are advised to book and collect tickets in advance to avoid travel disruptions.

4. If the booking has not been confirmed for an extended period, please inquire with the supplier's customer support to check if staff are online. If not, they may be on break. Tickets will be issued normally after returning to work. If no longer needed, please cancel in time to avoid non-refundable tickets after successful issuance.

5. The lounge is purchased with real names and cannot be refunded or changed after the ticket is issued. Please acknowledge the above information. Thank you for your understanding!