8.9/10
Overall cleanliness is rated highly by guests, with tidy rooms and well-maintained facilities. Although some noted the hotel is older, it is kept in good condition, offering comfort to those staying for a skiing holiday.
9.1/10Breakfast is well-regarded for its quality rather than quantity, offering delicious seasonal courses like sesame udon. Guests enjoy the variety of fresh local vegetables at the salad bar, and breakfast can be delivered to the room.
8.9/10The public and outdoor hot springs are standout features, offering a luxurious and relaxing experience, especially during snowfall. Guests appreciated the spacious, clean onsen with views of the surrounding nature.
49.3/10The hotel offers various amenities, including indoor and outdoor onsen, a lounge area with complimentary drinks, and both indoor and outdoor swimming pools. The ski-in/ski-out access is particularly valued by winter sports enthusiasts.
59.2/10Rooms are spacious, clean, and well-heated during winter, with in-room onsen available in some rooms. However, some guests found the bathrooms to be small. The tatami rooms offer a unique experience, though some found them cold in winter.
69.2/10The hotel exudes a warm and welcoming ambiance, with traditional Swiss/German architecture and decor. Guests commend the friendly atmosphere and the homely feel created by the hosts, making it a perfect retreat after a day on the slopes.
79.3/10The hotel is conveniently situated near an outlet mall and provides shuttle services to various local attractions, including ski resorts and hot springs. This makes it an ideal choice for shopping and exploring the beautiful Karuizawa area.
88.9/10The hotel is strategically located near ski areas like Happo One and Iwatake, providing convenient access to ski rentals and transport. Shuttle services are offered to nearby locations, enhancing guests' ease of movement throughout the region.
99.0/10Guests consistently highlight the friendly and helpful staff, who offer assistance with good English proficiency. The hotel provides shuttle services to nearby areas, enhancing convenience.
109.6/10The staff is frequently praised for their friendliness and helpfulness. They assist with various needs such as arranging transfers and restaurant bookings, and provide exceptional service in both the hotel and the Rabbit Hole bar.
Featured in 2026 Asia 50 - Ski Hotels
